Project Manager

• Role Purpose: Drive the successful execution of technical projects (Bots based on voice, chat, email etc) from
• initiation to completion. You will own project delivery, ensuring timelines, and quality standards are met while
• fostering collaboration across teams.

Key responsibilities

 Project Planning

• Define project scope, objectives, deliverables, and timelines. Develop detailed
• project plans with resource allocation and dependencies, ensuring clarity of
• roles and responsibilities across teams.

 Project Delivery & Execution

• Drive end-to-end execution of projects, track progress against milestones,
• manage risks, and implement mitigation strategies to ensure timely and
• successful delivery.

 Stakeholder Management

• Build and maintain strong relationships with internal and external
• stakeholders. Conduct regular status meetings, share timely updates, align
• expectations, and resolve conflicts during execution.

 Quality Assurance & Risk Management

• Implement quality assurance processes to ensure deliverables meet defined
• standards. Conduct regular quality reviews, address deviations promptly, and
• manage risks throughout the project lifecycle with contingency plans.

 Documentation & Reporting

• Maintain accurate project documentation, including plans, schedules, and
• change requests. Provide regular status reports highlighting milestones,
• progress, and deviations. Conduct post-project evaluations to capture lessons
• learned and drive continuous improvement.

Requirements

Educational Qualifications

 Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.

 PMP, Prince2, or equivalent certifications are a plus.

Experience

 5+ years of experience in technical project management, preferably in

B2B/SaaS

Functional Skills

•  Strong understanding of project management methodologies (Agile,
• Scrum, Waterfall).
•  Proven track record of delivering complex technical projects on time and
• within budget.
•  Excellent communication skills to collaborate effectively with technical
• and non-technical teams.

Behavioral Skills & Attitude

•  Customer-Centric Mindset – Prioritizes customer satisfaction and
• proactive engagement.
•  Collaboration & Teamwork – Works seamlessly with cross-functional
• teams.
•  Result Orientation – Focused on achieving and exceeding targets within
• timelines
•  Adaptability – Responds effectively to changing priorities and evolving
• environments.