Enterprise Account Manager

•  Portfolio Management – Manage a strong portfolio of enterprise customers
• and guide them strategically to achieve their objectives.
•  Revenue Growth – Drive new business opportunities within existing accounts
• and identify areas for improvement to meet sales quotas. Identify and
• capitalize on upselling and cross-selling opportunities across C-suite
• stakeholders.
•  Account Planning – Develop and execute account plans aligned with client
• goals.
•  Contract Negotiation – Negotiate contracts and close deals to maximize
• profitability.
•  Relationship Building – Build and maintain trusted advisor relationships with
• key accounts and executive sponsors.
•  Business Reviews – Conduct regular reviews to track progress and ensure
• ongoing satisfaction. Communicate monthly/quarterly initiative updates to
• internal and external stakeholders.
•  Forecasting – Forecast and track key account metrics (quarterly sales results,
• annual forecasts).
•  Issue Resolution – Handle challenging client requests and manage escalations
• effectively.
•  Collaboration – Work closely with cross-functional teams (sales, marketing,
• product, engineering) to deliver tailored solutions.

Requirements

•  5-10 years of experience in Enterprise Account Management or related roles.
•  Proven track record in managing client relationships and delivering exceptional
• service.
•  Experience with SaaS or enterprise-based products preferred.
•  Proven ability in solution/concept selling (CRM, ERP, SaaS, CPaaS solutions).

Functional Skills

•  Ability to communicate, present, and influence stakeholders at all
• organizational levels, including C-suite.
•  Expertise in CRM software and MS Office (especially Excel).
•  Ability to manage multiple clients simultaneously with attention to detail.
•  Willingness to travel as required.

Behavioral Skills & Attitude

•  Comfortable explaining technology and solutions with a consultative approach.
•  Self-motivated, results-driven, and able to work independently in a dynamic
• environment.
•  Excellent negotiation skills to close high-value deals and manage complex
• contracts.
•  Strong result orientation with a commitment to achieving and exceeding
• targets.