Knowledge Manager

ITility is seeking a motivated, customer-orientedKnowledge Manager to support Enterprise Knowledge Management program in Ramstein, Germany. This position will be responsible for the full range of support for the collection, validation, analysis, documentation, maintenance, and daily operation of a purpose-built enterprise for Knowledge Management and Lessons Learned.

This position is fully onsite in Ramstein, Germany and will include travel.

This position is a part of a proposal, and we are looking to identify both Key Personnel and top talent by the due date of November 30th, but that date is subject to change.

Responsibilities

• Implement, manage, and support, Knowledge Management, Lessons Learned System Tools.
• Engage as the Subject Matter Expert on selected platforms, to include but not limited to: Joint Lessons Learned System (JLLS), KM SharePoint, and emerging feedback tools as identified to successfully satisfy information requirements.
• Facilitate collaboration between stakeholders to gather requirements, operational processes, and metric data for analysis and feasibility studies on command lessons learned (LL) projects and development.
• Support in Knowledge Management, translating operational/user requirements into industry best practice processes.
• Provide process/Joint doctrine integration in the organization to enable visualization of trends and situational awareness.
• Provide solutions by analyzing operational needs and processes, recommending the best methodologies and tools (from approved platforms).
• Identify, log, and logically map operational data flows and their respective corrective action systems.
• Work closely with users and stakeholders to analyze and determine detailed operational requirements, goals, and risks to formulate and define technical scope and objectives of projects as they relate to JLLS integration opportunities.
• Support the planning, designing and maintaining of Knowledge Management, after-action review (AAR) sites, knowledge-centric feedback processes, and digital tools.
• Serve as the lead in development, testing and/or implementation of new, or modernizing existing processes, procedures, and digital tools.
• Enable visualization of trends and situational awareness by integrating corrective action plans with adjacent, higher, and subordinate commands.

Required Qualifications

• Current Top Secret/Specialized Compartmented Information Security Clearance.
• Master's degree in a related field and 3 years of specialized experience; OR Bachelor's degree in a related field and 6 years of specialized experience; OR 10 years of specialized experience.
• Minimum of three years of experience in operations coordination roles of responsibility within an O-5 or above tactical, operational, or strategic level command or while supporting a DoD contract.
• Working knowledge of tools, methods, and concepts of portals and other real or near real-time knowledge management systems.
• Knowledge Management experience coordinating Data Warehousing, with an understanding of data Architecture
• Expert/high competence in the use of Microsoft Office 365 (MS SharePoint)
• Experience developing and maintaining custom workflows (MS Workflow)
• Good communication skills, both verbal and written.
• Strong attention to detail.

Desired Qualifications

• Experience supporting SOF, TSOCs, or Joint SOF organizations.
• Must be able to work independently, with limited government oversight, and function effectively as part of a team in a joint working environment.
• Capable of implementing Large Language Model (LLM) solutions for information extraction, summarization, and analysis.
• Competency with Python, SQL, cloud-based platforms, and API integration to create, extract, and manipulate data from relational databases.

Work Environment

Required to dress appropriately for the job environment, including adherence to safety, security, and site-specific dress standards

Ability to sit or stand for extended periods while performing computer-based tasks.

Requires sustained use of hands and fingers for keyboarding, writing, and operation of standard office equipment, as well as frequent verbal communication, active listening, and visual acuity to perform job responsibilities effectively.

Occasional movement around the office, including climbing stairs.

ITility is an Equal Opportunity Employer

ITility is committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive. ITility is committed to the principle of equal employment opportunity and complies with all applicable laws which prohibit discrimination and harassment in the workplace.

ITility strictly prohibits discrimination or harassment based on race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, disability, or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, discipline and termination. This policy covers conduct occurring at ITility’s offices, client sites, other locations where ITility is providing services, and to all work-related activities.