Contingent Workforce Staffing Consultant

Location: Canada-Remote

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Contingent Workforce Staffing Consultant role provides expertise to hiring managers for the facilitation of procuring the services of temporary and/or contract employees to meet a client’s current workforce needs. This role requires experience in overall workforce management in the labor market as well as familiarity with and ability to master procurement technology tools. The ability to manage client facing interactions to drive consultations and provide guidance on different delivery solutions is a daily requirement of the Contingent Workforce Staffing Consultant role.

Responsibilities

Program and Operational Support

Staffing support for a variety of positions. Consultative approach to hiring managers and candidates

Perform consultation call with hiring managers to assess needs and determine best sourcing strategies to ensure acquisition of the best talent Utilization of procurement technologies to facilitate fulfillment of role and move requisition through client’s internal processes.

Provide complete and thorough information and data points to the talent supply chain via both documentation and consultation conference calls.

Monitor daily progress of requisition and follow up accordingly.

Utilize candidate assessment and selection techniques when reviewing resumes to ensure only the best match is shortlisted.

The Contingent Workforce Staffing Consultant supports the financial processes related to timecard & expense management, invoicing and corrections.

Coordinate and schedule interviews for hiring managers.

Negotiate bill rates to ensure that they are aligned with current market rates.

Maintain discipline of execution by staying focused on market goals and objectives; manage time and competing priorities; be committed to Kelly process, technology, and documentation requirements; and taking the initiative to learn and fully understand the client’s needs and skills required for open roles being managed.

Ability to manage multiple situations effectively while multitasking and maintain a sense of urgency and attention to detail

Client, Program and Supplier Management

Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met by taking an active role in continuous improvement and service delivery.

Utilize bill rate benchmarking data and competitive bidding to ensure cost containment for the customer.

Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication.

Proactively identify service delivery issues and provide appropriate and timely solutions.

Act as a liaison with Suppliers to resolve daily operational issues. Escalate as appropriate.

Contribute consultative input and client requirement expertise to annual supplier summit.

Utilize both client and market data to provide guidance to and set expectations for realistic recruiting cycle timelines.

Possess an innate ability to know what needs to be done and takes initiative to perform those tasks without being asked or told. The ability to work independently and be a decision maker is imperative.

Technology Support

• Develop a thorough understanding of functionality and capabilities of procurement tools used to deliver KellyOCG’s MSP solution.
• Support Technology updates by providing an overview of new functionality to both client and supplier as necessary.
• Develop strong knowledge of technology to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalate.

Requirements

2+ years of relevant experience

Must have Recruitment background or equivalent. Work experience in temporary labor, service level, and/or customer service industry.

Candidate must demonstrate an ability to multitask, an attention to detail, excellent communication skills (both in one-on-one and in group settings, with both internal and external audiences), and a technical proficiency (e.g., MS Office, internet, VMS tools).

Beeline experience: high level of understanding of Admin Configuration, how to manage distribution lists, job posting templates/job catalogs, Activity items, etc.

Proven experience in creating and developing strategic relationships that promote positive client and employee engagement.

Ability to manage MSP KPI and SLA performance: root cause analysis, ensure reporting accuracy, and develop continuous improvement plans.

Ability to partner with AM and take lead in delivery improvement initiatives, meeting with clients, understanding needs, developing improvement plans, implementing plans, and overseeing execution.

Ability to see interrelationships of data/ideas. Can assess a candidate against criteria, use of program data to educate customer, supplier and drive change.

Supply base management: on-boarding suppliers, coordinating for supplier scorecards, managing supplier performance initiatives.

Strong verbal/written communication skills, process oriented, skilled in client consultation within an MSP (not just staffing).

Strong Invoice resolution experience in an MSP, understand invoice rejection reasons and resolution process

Bachelor’s degree or certification in Business/Human Resources or equivalent experience.

Benefits of Working at Kelly

We understand that each person has unique professional and personal needs. Life at Kelly will offer you: 3 weeks of vacation within the first year, 5 Kelly Wellness days and 4 additional Kelly Floating days, competitive Health and Dental plan, Employee Assistance Program, Tuition Reimbursement Program, Group Retirement Saving Plan Program with matching options after completion of first year and access to hundreds of employee discounts.

Kelly is an equal opportunity employer. We value the diversity of the people we hire and serve. We are committed to creating an accessible and inclusive workplace.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.