•Will be accountable to lead the defined resource management strategy and processes for a designated area (BU/cluster) within a designated vertical.
•Understand the current year demand for designated BU and vertical as related to the F&A plan and utilization targets.
•Ensure consistency of best practices for resource management activities, while ensuring timely demand fulfilment of the designated area.
•Monitor designated area’s demands throughout the year and during the long-term scheduling and ensure on-time fulfilment as per defined SLA’s/ timelines.
•Work along with the Vertical leads for the designated area, RM planners to validate demand and ensure it includes level and time phasing to ensure they have all mandatory details – segment, skills, scope details enabling them to identify resources for the designated area demand.
•Engaging collaboration with the US Tax resource management related to engagement needs, demand fulfillment, conflict resolution etc.
•Monitor resource utilization, load distribution and over/under booking as against the utilization targets for each level.
•Engage CFP’s to better understand their skills and growth areas and help them understand the process maintain their own schedule.
•Staff development including supervision, training, and coaching of resource management professionals and driving change management.
•Responsible for maximizing resource utilization, and proactively communicate deficits/ surplus of resources to Business and Operations Team to make hiring decisions.
- Follow robust review mechanism to ensure all RM process alignments and share best practices to bring in effiencies
•Keep a track on any resource gaps and work with HR and Ops team to get a view on hiring pipeline and rotation resources to fulfil demand gaps and open needs
•Provide insights to the vertical Leads and assist with discussions/ actionable based on the metrics published.
•Work with the business leads and other area RMs to cross utilize resources across clusters, reallocation of resources and mitigate any concerns around fulfilment gaps.
•Convey and collaborate effectively with business stakeholders for resolving conflicts diplomatically.
•Provide accurate data analytics, forecasts and recommended actions to drive business decisions.
•Advisor of scheduling technology.
•Understands and knows how to interpret data or key metrics relevant to engagement teams and/or business leaders to ensure accuracy and provide real-time visibility into availability and workforce distribution for improved forecasting, planning, and service delivery.
•Analyzes key metrics and monitors employee pipeline and staff progress towards chargeable goals, including analysis of under/over utilized staff.
•Assist with cross-staffing opportunities within corresponding vertical and/or service line.
•Review and assessment of appropriate resource leverage across engagements (existing & new hires, tax shared services)
People development and team responsibilities
•Completes self and team goal setting, interim reviews, year-end reviews and provides feedback on a timely basis
•Ensure an inclusive work environment to allow equal opportunity to all team members
•Participate as Trainer to conduct training
•Understands the skills and career goals of client facing professionals to support employee retention by conducting one-on-one check-ins.
•Collaborate with managers on staffing allocations to ensure optimal staff experience and engagement requirements / priorities are met.
> Responsible for timely and efficient deliverables of tasks assigned
•Constant and effective business reviews and call out anomalies on timely basis
•Demonstrates ability to make decisions, in a timely manner to optimize resource utilization and quality of output.
•Ability to manage complex issues by applying increased knowledge.
•Ability to manage multiple stakeholder relationships and engagement teams.
•Initiate action to quickly resolve escalations.
•Have a know on the staff manual, policies and procedures.
•Take a proactive role in mentoring associates and senior associates members across clusters.
•Business Review and Workload assessment – Track all the activity within the team and outside the team to highlight availability or overutilization to avoid burn outs.
•Idealize and implement a robust review-mechanism – Establishing regular review processes to evaluate the effectiveness of resources management strategies, identify areas for improvement.
•Share Capacity across BUs to maximize resources utilization – And aid on hiring strategy.
•Empowering the people reporting to them through personalized development, coaching and mentoring and recognition of programs that unlock their full potential and drive high performance
•Adapting uncertainty and ambiguity with resilience and grace, embracing change as a natural part of the journey and adapt quickly to new challenges and opportunities.
•Facilitate New Hire Orientation training for the service delivery team as well as RM team.
•Bachelor / PG (MBA, M Com, B.Com. BBA) with 6-9 years of experience
•Proficient knowledge of MS Excel, PowerPoint and word
•Effective verbal and written communication skills
•People Management skills
•Should be a good team player with strong coordination skills
Job description provided by KPMG Global Services.
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