Reports to: IT Operations Director Location: London, UK (global remit across the UK, US and international operations) Office attendance: Minimum three days per week in the Central London office. Applicants must live within a practical and sustainable commuting distance. Role Purpose The Service Delivery Manager is responsible for the operational management, governance and continual improvement of IT support services delivered through the organisation’s outsourced global helpdesk managed services partner.
The role owns service performance, supplier accountability, customer experience and service integration across IT Operations and third-party partners. Working closely with Infrastructure, InfoSec, Enterprise Services, CRM, Product & Technology and business stakeholders, the Service Delivery Manager will ensure services meet business needs and continue to mature through clear governance, insight-led improvement and strong operational leadership.
The role will develop the IT Operations Service Delivery capability, embed effective ways of working and improve service quality across people, processes, technology and customer experience.
Job description provided by Law Business Research.
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