Project Manager II, Continuous Improvement

Location: Miami, FL (Job Posting Location)

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

At Lennar, we are focused on continuously improving how we deliver technology solutions, operational excellence, and enterprise value across the organization. The Project Manager II, Continuous Improvement is part of the Operational Excellence (OpEx) team and will play a critical role within Lennar Technology Group (LTG), partnering closely with leadership and cross-functional teams to identify, drive, and sustain process improvement initiatives that increase efficiency, scalability, transparency, and delivery effectiveness.

The goal of the OpEx team is to solve real process problems quickly while building a repeatable, standing capability. The Project Manager II, Continuous Improvement is a cross-trained member of this team who rotates across three disciplines: Process & Lean, Performance & CI, and Standards & Sustainment. Every improvement cycle uses all three, so each win is diagnosed, measured, and standardized rather than only delivered.

Essential Duties and Responsibilities

Process & Lean

• Facilitate process-mapping sessions, Kaizen bursts, and workshops with process owners and cross-functional teams (business, technology, architecture, PMO, testing, and vendors)
• Document current-state and future-state workflows and finalize the future-state process
• Identify operational inefficiencies, bottlenecks, and dependencies that affect delivery outcomes

Performance & CI

• Pull and analyze operational data to establish baselines, run root-cause analysis, and prioritize fixes
• Tag candidate savings as hard cost, cost avoidance, or capacity so results can be validated by Finance; flag metrics with no data source and instrument a proxy or reclassify as qualitative
• Validate gains with before/after data, and define measurement strategy and dashboard requirements that support leadership decisions, partnering with BI resources on executive-level views

Standards & Sustainment

• Turn validated improvements into SOPs and publish them to the Process Governance & Standards library
• Train process owners and drive adoption of new processes and tools; schedule and run sustainment reviews
• Own and maintain the CI team repository, including templates, playbooks, engagement artifacts, and institutional knowledge, to support team scalability and continuity

Team and Capability

Rotate through all three lead roles and cross-train teammates so no one person is a single point of failure

Document and refine the cycle method after each engagement so the next one runs faster

Manage day-to-day relationships with process owners and SMEs within a cycle; escalate to the OpEx Manager for a missing or unwilling process owner, unresolved cross-functional conflict, decisions beyond team authority, or stakeholder sessions that keep slipping

Support the OpEx Manager with wins communication, visibility, and intake by contributing results, findings, and recommendations that inform leadership prioritization of the backlog

Identify Digitize or Automate needs and route them to the Long-Term Project framework

Balance cycle work with business-as-usual responsibilities within the team’s protected-time commitments

Contribute to longer-term enablement, including a process-owner certification ladder and an LTG community of practice

Bachelor’s degree in Business, Information Technology, Engineering, Operations, or a related field preferred

5+ years of experience in Continuous Improvement, Process Improvement, Operational Excellence, PMO, or related disciplines

Required: hands-on Lean experience, demonstrated by Lean or Six Sigma certification (Green Belt or higher preferred) or by leading Kaizen events, process mapping, and root-cause analysis

Working-level skill in all three disciplines: facilitation and future-state design; data analysis, baselining, and before/after validation; and SOP authoring, training, and sustainment

Experience quantifying benefits and distinguishing hard cost, cost avoidance, and capacity, ideally with Finance validation

Experience supporting enterprise technology organizations and cross-functional initiatives

Ability to deliver within a time-boxed cycle, manage more than one initiative at a time, and escalate using defined triggers

Willingness to cross-train, coach others, and rotate roles

Excellent communication and stakeholder management skills

Familiarity with tools such as Lucid, GitHub, ServiceNow, Jira, Azure DevOps, and Power BI is preferred

Plus: Lean Six Sigma Black Belt, PMP, Agile, or other CI certifications; understanding of Agile, Waterfall, and hybrid delivery methods

Preferred Skills

• Process optimization and standardization
• Root-cause analysis and data-driven decision making
• Savings quantification and KPI development
• SOP development and training delivery
• Cross-functional facilitation
• Risk and dependency management

What Success Looks Like

• Improved operational efficiency and reduced delivery bottlenecks across LTG
• Increased standardization and governance maturity across processes and workflows
• Strong partnership and support for enterprise CI initiatives and strategic transformation efforts
• Enhanced visibility into organizational health, delivery metrics, and continuous improvement outcomes
• Scalable and sustainable process improvements that support LTG growth and enterprise priorities

Why Join Lennar Technology Group

At Lennar, we are committed to innovation, operational excellence, and building scalable solutions that drive business value. This role offers the opportunity to make a direct impact on enterprise transformation initiatives while partnering with leaders and teams across the organization to improve how we work, deliver, and grow together.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.

To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.