Client Services & Support Trainer

Experience in Learning & Development, Training, Coaching, Facilitation, or a related capability-building role (experience within a contact centre, customer service, operations or financial services environments is preferred)

Outstanding presentation and facilitation skills, with the confidence to engage diverse audiences in both virtual and classroom settings

Strong analytical and problem-solving skills, with the ability to use data and insights to identify learning opportunities and measure training effectiveness (i.e. Get Help volume, resolution rate, quality scores (including QLs), transfers, repeat interactions, error rate and AHT)

Experience designing, developing and maintaining learning content that is accurate, engaging and compliant

A continuous improvement mindset, with a passion for innovation and finding better ways to support learner outcomes

Strong communication skills with the ability to clearly convey complex information (Experience delivering training across both voice and digital/chat channels preferred)

Flexibility to work in a hybrid environment, including a minimum of 60% attendance in the office

Exposure to learning management systems, digital learning tools, AI-driven learning solutions or e-learning content creation platforms is desirable.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.