Manager, Broker Commissions

In this role, you will lead the day-to-day broker commissions operation, setting priorities, monitoring delivery and ensuring issues are resolved or escalated in a timely manner. You will oversee the end-to-end delivery of commission payments and reporting, ensuring service levels, quality standards and control requirements are consistently met. Leveraging operational and payment data, you will identify trends, address root causes, manage emerging risks and maintain strong oversight of compliance and control obligations.

You will also drive process improvement initiatives focused on simplification, automation and scalability, while partnering with business, product and technology stakeholders to support change initiatives across discovery, design, testing and implementation. In addition, you will maintain the commissions documentation framework, ensuring procedures, training materials and internal and external content remain accurate, up to date and aligned with business and regulatory requirements.