Senior Director Global DCOM Capabilities

Location: USA-Illinois-Chicago

Digital Commerce (DCOM) is set to represent 35%+ of all CPG sales in the not-too-distant future and is a critical, high-growth must-win channel.

The Senior Director Global DCOM Capabilities is a pivotal senior leadership role responsible for driving essential areas of the Mars Snacking multi-billion-dollar growth strategy: Retail Media, Enterprise Capabilities, and Portfolio. They will also drive partnership and unified vision across Brand & Content, Perfect Digital Store, Integrated Intelligence, and Tech Fueled Sales teams to scale frontier capabilities with Regions and Business Units. Additionally, they will own engagement with our global DCOM associate community to cultivate top talent and activate our winning team culture.

A key leader within the Enterprise Global Growth Team, this role will work with key partner functions e.g. Marketing, Media, Sales, Growth Analytics, Digital Technologies, Integrated Intelligence, Category Leadership, P&O to drive a well-connected capability transformation agenda.

Expertise in global leadership: this role will lead both directly and indirectly through our complex network, hence requiring strong capability to ‘lead without authority’. It is essential that the role holder is an inspiring and engaging collaborator who can collaborate across boundaries with our ~500 DCOM Associate community and challenge the status quo to enable change & positive impact.

Cross-functional Collaboration: Foster collaboration among various functions, such as marketing, media , sales, operations, One Demand Data & Analytics, Supply Chain and Digital Technologies to ensure seamless integration of digital initiatives across the organization.

Support the development of an entrepreneurial and ‘nimble learning’ environment which requires out of the box thinking to the organization and is constantly future oriented.

Live a ‘data first’ mindset and constantly challenge the organisation in pursuit of faster better decision making and continually advanced our D&A capabilities to support the DCOM growth agenda.

What are we looking for?

• Knowledge/Experience

• Broad, diverse & significant e-commerce, sales, digital, marketing and customer experience with ability to impact and influence customers of all sizes at all levels of management.
• Leadership experience to include membership of a leadership team and or large scale strategic initiative requiring enterprise accountability and entrepreneurial thinking
• International experience in different geographies, working across cultures, different markets, prior experience in managing different trade development and structures.
• Strong track record of developing and executing visions and strategies with the ability to inspire and led a team/matrix organisation to deliver business results consistently.
• Leading change: experienced leader of change programs.

• Education & Professional Qualification

• University Degree – MBA preferred
• Min 10 years experience in FMCG, CPG/retailer companies, preferred E-Commerce Background with proven track record in leading teams locally, regionally and ideally globally.
• What will be your key responsibilities?

Frontier Capabilities

Lead the continuous improvement and future proofing of our global DCOM capability engines and ensure seamless connection to our broader organization digital transformation and key programs including Connected Commerce and Tech Fueled Sales.

Own the global Retail Media capability and collaborate with the global media center of excellence to establish standards for planning, activation, measurement, and return on investment across retailers and markets.

Partner with the Perfect Digital Store team to drive visibility & conversion with both algorithms and consumers, and ensure it is embedded with Regions, inclusive of the shared scorecard and tooling to prioritize action and track progress.

Collaborate with Tech Fueled Sales team to build and execute the Agentic operating roadmap, identifying, piloting and scaling AI agent use cases in DCOM workflows.

Marshal resources to build organisational assets to drive capability shifts in all key markets globally, along with building a ‘case for change’ for investment in local/regional resources.

Cultivate a culture of ‘Capability Excellence’ enabled by robust measurement and key performance tracking to measure success and drive continuous improvement.

Supplier Partnerships

• Identify, evaluate, and manage strategic global vendor & partner relationships with digital technology providers, agencies, and other external partners, ensuring the delivery of high-quality solutions and services.
• Hold partners accountable for performance, cost efficiency, and innovation roadmaps as well as work with procurement to negotiate global agreements that give Regions consistent access and terms.
• Own the global budget and shape regional deployment of spend on DCOM capabilities.
• Co-develop new solutions with retailers and partners to improve the delivery of our “be available, be seen, and be selected” growth engines.
• Maintain a view of the supplier landscape, anticipating consolidation, new entrants, and shifts in partner capabilities to ensure we are working with the best possible partners.

Community

Collaborate with Pet and Food Segments, along with Mars University, to transform the Learning & Development agenda for DCOM, ensuring seamless connection to other enterprise transformations.

Attract, retain, and develop top digital talent, fostering a high-performance team capable of driving digital success across the organization.

Engage and energize our global community of practice that connects DCOM talent across Regions to rapidly scale best practices and lessons learned across borders.

Assess capability maturity by Region and function, and use the results to drive targeted training and investment.

Coach and develop team members and serve as a visible advocate for DCOM talent across the enterprise.

Create and scale forums, events, and a knowledge repository that makes it easy for frontline teams to find, adopt and contribute to global standards of excellence.

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles.

Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

A strong focus on learning and development support from day one, including access to our in-house Mars University.

An industry competitive salary and benefits package, including company bonus.

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range shown is applicable to all US locations listed within the job posting:USD 242,240.00 - USD 333,080.00