Regulatory and Customer Care Officer H/F/X

Location: FRA-Gard-Aimargues

Segment : Royal Canin

Contract : Permanent/CDI

Location : Aimargues, near to Montpellier

The INDI Regulatory Specialist is responsible for supporting product registrations, import licensing activities, and regulatory compliance across International Division markets. The role coordinates regulatory dossiers and export documentation, provides guidance on regulatory requirements, supports route openings and portfolio expansion projects, and ensures compliance of products, ingredients, packaging, and processes. Acting as a key interface between importers, authorities, and internal functions such as R&D, Quality, Packaging, Supply, and Marketing, the specialist helps facilitate market access while safeguarding regulatory compliance and business continuity.

What are we looking for ?

Min. BSc in Food technology / Agriculture / Food Law

Good knowledge on pack office (excel, word, adobe pro)

Experience in Export

Excellent communication (both written and oral) in English, additional languages an asset (Spanish, French)

Experience in export customer service, International environment,

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Strong customer focus

Able to manage complexity, ambiguity & drive results

Excellent time management, ability to plan, organize & align

What will be your key responsibilities?

Active participation In market S&OP+ meetings (e.g. L-PMR & others as required) to ensure registration portfolio alignment alongside Demand & VCO teams

Maintenance of Country library / License tracker / License collector / Country regulatory specification

Coordinate with RC departments to obtain and relay the necessary information (Packaging, R&D, Laboratory, Factories and other services)

Prepare documents / dossiers required for product / factory registration In Importing markets

Update the document Database (PID, Packaging, claim substantiation, transfer sheet) according to the Marketing Plan / Portfolio Strategy

Sample & Certificate of Analysis research & expedition

Liaise with veterinary authorities to obtain certificates of free sales, certificates of control and all other requested documents

Prepare/print export documentation related to registration for the concerned orders (certificates of analyses/ PID,..)

Coordinate the Legalization / Apostille of documents with the appropriate external stakeholders (Chamber of commerce, Lyon Visa,..)

Prepare regulatory pre-assessment for new route openings (Import requirements questionnaire with Importers, documents needed and timeline definition)

Provide technical expertise and support to resolve RA, Quality and related incidents, providing regulatory risk assessment related to PRIMPs

Conduct the “Raw materials regulatory assessment” for new raw materials & suppliers & origin for compliance

Represents RC Interests In Trade Association working groups or meetings with local authorities as required

What can you expect from Mars ?

You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!

You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group

A unique and ideal work environment to become the leader in health through nutrition for cats and dogs!

You will evolve in the heart of an innovative production plant that will challenge you, on a daily basis

Royal Canin's CSR commitments, to build a better world for tomorrow:

Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world

All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate

Since 2017, Royal Canin has supported the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via olfaction.

Additional Locations: FRA-Hérault-Montpellier