Manager- Responsible AI

Location: Toronto, Canada

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager – Responsible AI – Level 6

About Mastercard

Mastercard is a leading global technology company in the payments industry. Our mission is to connect and empower an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Leveraging secure data, robust networks, strategic partnerships, and our commitment to innovation, we enable individuals, financial institutions, governments, and businesses to realise their full potential. With a presence in over 210 countries and territories, we are dedicated to building a sustainable world that unlocks priceless possibilities for all, driven by our core value of decency.

About the Team

AI Governance reviews all AI products at Mastercard - whether those products are built internally or bought through third party providers. We assess risk upfront and at runtime and prescribe risk controls that promote AI fairness, efficacy, safety and transparency. We track and monitor AI use and control implementation throughout the enterprise, ensuring that our AI Systems are aligned to Mastercard’s Data & Tech Responsibility Principles.

We set policy, create industry standards, and participate in the global AI Governance discussion – all to make responsible AI development easier for all our teammates.

This role is based within Mastercard’s AI Governance Framework team. This team is responsible for designing, testing, scaling and improving Mastercard’s AI Governance Framework, the set of processes for AI risk management, control verification, change management and ongoing AI system monitoring at Mastercard. The Framework team is responsible for augmenting Mastercard’s governance to support new modes of AI (like Agentic!).

The team also holds key responsibilities including RAI community engagement and research partnerships. If you’re excited to shape an operationalized AI Governance function and create tangible impact within a collaborative, creative team, then this may be the role for you.

Position: Manager – Responsible AI

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The Role

As part of the AI Governance Framework team, the role involves:

Collaborate with partners in AI Governance’s Operations and Tools & Enablement teams, to ensure that governance processes are well-integrated with new risk control tools and operational practice.

Engage and work with partners across Mastercard, including business owners, data scientists, policy, regulatory and legal specialists, and partners in other risk functions. Share your designs and concepts, test your products and collect feedback to improve future versions.

Engage with global experts and knowledge across the Responsible AI ecosystem to access and integrate new ideas into risk management.

Dive deep into operations data and stakeholder feedback to evaluate and improve governance processes using qualitative and quantitative research methods.

Create and manage roadmaps that align Framework development with governance objectives and our driving purpose of making Responsible AI clear, efficient and effective.

Communicate RAI framework upgrades across the organization and to leadership (including occasional direct engagement with C-Suite).

Support review and audit activity by ensuring high quality records of activities, key decisions and actions across our RAI efforts.

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All About You

Experience

• Experience designing, launching, reviewing or refining business processes for efficiency, simplicity and effectiveness.
• Experience with or strong knowledge of Responsible AI and AI technologies; experience with or knowledge of Generative or Agentic AI is a bonus.
• Experience communicating change management, training stakeholders, and driving adoption of AI products, processes or tools.
• Experience in user experience design, qualitative or quantitative analysis are a bonus.

Analytical & Communication Skills

• Strong organizational skills. Can manage enterprise process improvement roadmaps.
• Strong communication, negotiation skills. Can explain governance or risk concepts to business stakeholders, can communicate results to leadership, including C-suite
• Skilled at resolving conflicts between stakeholder groups, including by negotiating to align conflicting goals or interests in a win-win solution.
• Knows how to obtain approvals and drive decisions without authority.
• Skilled at pivoting: redefining scope, changing approach, or halting/redirecting work when necessary.

Behavioral Skills

Structured thinker who can bring clarity to ambiguous data science problems.

Bias toward action while being thoughtful about risk.

Curiosity and willingness to learn, especially in rapidly evolving AI/ML technologies.

Resilience and patience in navigating a large, complex and matrixed business environment.

Empathy for business teams and understanding of the demands and constraints on AI developers.

Base Salary Range: 109,000-158,000 CAD

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.