Parts Operations Senior Manager - Motorsport

What to Expect

As the Parts Operations Senior Manager you will be responsible for leading the end-to-end parts supply chain and aftersales operation, ensuring the timely availability, distribution, and commercial performance of all parts supporting race programmes, customer teams, and aftermarket activities.

It provides strategic leadership across Aftersales, Trackside Parts Sales, Planning, Material Control, Inventory Management, Warehousing, and Global Logistics. The position is accountable for delivering exceptional customer support whilst optimising inventory investment, operational efficiency, delivery performance, and profitability.

The incumbent plays a critical role in driving operational excellence, supporting business growth, and ensuring world-class service levels across all customer touchpoints.

What You'll Do

Strategic Leadership

• Develop and execute the Parts Operations strategy aligned with business objectives and motorsport programme requirements.
• Lead own elements of the integration of Aftersales, Planning, Material Control, Warehousing, and Logistics activities into a cohesive operational model.
• Establish operational KPIs and performance targets to support customer satisfaction, revenue growth, and operational excellence.
• Drive continuous improvement initiatives across all areas of responsibility.
• Support business planning, budgeting, forecasting, and resource allocation activities.

Aftersales & Customer Support

• Lead the global aftersales operation to ensure exceptional customer service for race teams, partner organisations, and aftermarket customers.
• Drive aftermarket revenue growth through effective parts availability, sales support, and customer engagement.
• Develop pricing, service, and fulfilment strategies that maximise customer satisfaction and profitability.
• Manage escalation processes for critical customer supply issues.
• Establish service level agreements and performance standards across the customer support function, utilising 3rd party service providers where needed.
• Monitor customer feedback and implement corrective actions to improve service delivery.

Trackside Parts Sales & Event Operations

• Oversee all trackside parts sales operations supporting race events, tests, and customer programmes worldwide.
• Ensure effective stock deployment and inventory planning for race weekends and customer events.
• Lead event logistics, stock replenishment, and operational readiness activities.
• Develop processes that improve sales efficiency and inventory visibility during events.

Planning & Material Control

• Lead demand planning and supply planning activities for race, development, and customer programmes.
• Ensure material availability supports production, service, and customer requirements while maintainingoptimum inventory levels.
• Develop forecasting methodologies to improve supply chain responsiveness and inventory performance.
• Manage material control processes including MRP execution, inventory management, stock policies, and replenishment strategies.
• Monitor inventory accuracy, stock health, excess inventory, and obsolescence risks.
• Drive improvements in planning systems, data quality, and forecasting accuracy.

Logistics & Warehouse Operations

• Work closely with Warehouse manager to optimise stock control and delivery for in house production
• Ensure all logistics activities meet operational, regulatory, and customer requirements.
• Develop strategic relationships with logistics providers and freight partners.
• Monitor logistics performance, cost efficiency, and delivery service levels.
• Ensure robust contingency plans are in place to support critical motorsport activities.

Commercial & Financial Management

• Own operational budgets across parts operations functions.
• Drive inventory optimisation initiatives to balance customer service levels with working capital requirements.
• Monitor revenue performance across aftermarket and trackside sales activities.
• Identify opportunities to improve profitability through process improvement, supplier management, and operational efficiencies.
• Deliver regular operational and financial performance reporting to senior leadership.

Business Improvement & Systems

• Champion data-driven decision making throughout the department.
• Establish and maintain departmental KPIs, dashboards and operational reviews.
• Lead process standardisation and continuous improvement initiatives.
• Drive adoption and optimisation of SAP and supporting digital systems.
• Ensure operational data, master data and reporting structures support business decision making.
• Identify opportunities for automation and simplification to improve efficiency and scalability.

People Leadership

• Lead, develop, and inspire multidisciplinary teams across Aftersales, Planning, Material Control, and Logistics.
• Build a high-performance culture focused on accountability, customer service, continuous improvement, and operational excellence.
• Develop succession plans and talent pipelines for key operational positions.
• Ensure team capability aligns with current and future business requirements.
• Promote a culture of safety, collaboration, and employee engagement.

What You'll Bring

• Significant leadership experience within Motorsport, Automotive, Aerospace, or another high-performance engineering environment.
• Proven experience managing Aftersales, Supply Chain, Planning, Material Control, Logistics, or Parts Operations functions.
• Strong understanding of demand planning, inventory management, and global logistics operations.
• Experience supporting customer-facing operations in a fast-paced, high-pressure environment.
• Strong commercial and financial acumen.
• Experience leading multi-functional operational teams.
• Motorsport or elite performance engineering experience.
• SAP, ERP, and advanced planning system experience.
• Lean Manufacturing and Continuous Improvement qualifications.
• APICS, CIPS, CILT, or equivalent professional qualification.
• International logistics and customs compliance experience.

What We'll Do for You

• We offer a wide – ranging benefits package, which includes:
• Structured career development framework
• 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days
• Enhanced company pension scheme
• Discretionary annual bonus award
• Private medical insurance and health cash plan
• Life assurance benefit
• Ability to apply for a sabbatical of up to one year after only two years’ service
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Generous parental leave policies
• A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
• Who Are We?
• No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
• It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.
• McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.