Senior Service Engineering Manager

Location: Mounds View, Minnesota, United States of America

We anticipate the application window for this opening will close on - 6 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic is seeking a Senior Service Engineering Manager to support the EP Therapies - CAS operating unit. This role will lead a team responsible for advancing serviceability across the product lifecycle. This position will provide technical and organizational leadership to influence product design for service, establish service engineering processes and tools, to support both new products and released product changes. This team partners across Medtronic in a matrixed organization including the Service and Repair Shared Service to achieve objectives. This position will be an asset to achieving the vision of continued high growth in EP Therapies - CAS.

This position is based at the Mounds View, MN facility and follows a hybrid work model requiring a minimum of 4 days per week on-site for in-person collaboration. This role may require up to 10% travel to support business objectives, in-person meetings, and project activities.

Responsibilities may include the following and other duties may be assigned:

Lead team responsible for service engineering design, development, and lifecycle support for complex medical device hardware and software

Provide input into service strategy, training, and field service documentation

Provide engineering leadership for escalated technical issues, risk management, and product improvements

Partner across Engineering, Quality, Regulatory, Engineering, Operations, and Service & Repair organizations to deliver solutions that meet compliance and business needs

Manage performance, develop talent, ensure engagement and inclusion, and communicate business and operational developments with your team

Develop talent through coaching, mentoring, and training to develop high-performing engineering talent while fostering a culture of accountability, collaboration, innovation, and engineering excellence

Provide leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets

Lead forecasting, effort estimation, resource planning, technical planning and execution

Champion best practices in service engineering in partnership with service and repair COE

Oversee definition and implementation of engineering practices that improve quality, maintainability, scalability, and product performance