STS Tier 1 Account Manager

Location: CZE - Central Bohemian - Prague (Five)

Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery.

Reporting to the STS Supplier Account Management (SAM) Manager, STS Tier 1 Account Manager is accountable to support regional STS Suppliers related to statement reconciliations, queries, and escalations from internal/external customers. This position will be part of a team of STS SAM Specialists found in one or more of our Business Services Centers (BSC) based in Czech Republic, Costa Rica, and Malaysia.

The STS SAM activities will be performed in accordance with compliance requirements and global process design. The primary objective of the team is to build and develop relationships with internal and external customers, address customer inquiries and concerns, while acting as the primary point of contact for any concerns that may arise within STS processes and work to resolve in a timely manner. Account Managers will develop and implement account plans and strategies to ensure successful services to customers. They will deliver and execute STS SAM processes.

Primary responsibilities

Monitor and improve metrics to ensure health of STS SAM model

Collaborate with cross functional teams and external customers to deliver high quality service to suppliers by ensuring consistent, high-quality services to increase customer satisfaction

Lead weekly/monthly meetings with internal and external stakeholders

Complete root cause analyses

Understand their role in the end-to-end SAM model design

Coach newly joined colleagues on STS process

Effective collaboration with all the other STS subgroups to ensure a globally consistent approach

Develop a thorough understanding of the supplier and pain points

Manage day to day supplier communication and ongoing relationships as it relates to StS

Help develop and maintain process knowledge within SAM Team

Adhere to the global process design, policies, and compliance requirements

Raise opportunities and pain points to help inform strategy for continuous improvement opportunities

Identify common trends and themes with suppliers to identify long term solutions, reduce escalations and complex issues

Support suppliers with Audit requests

Work closely with SAM Managers on areas of opportunities

Responsible for preparing reports and analyzing supplier data such as POT %, Count of Overdues, and more, to ensure supplier and internal needs are met

Develop and implement account strategies

In some cases, Account Managers may be responsible for onboarding new suppliers or transitioning accounts between teams in STS

Requirements

• Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area is required
• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) and SAP Ariba is required
• Business level fluency (oral and written) in English is required, additional languages desired

Experience with Case Management tools

Excellent attention to detail, problem solving, analytical and organizational skills

Continuous improvement, customer focused and results driven mindset

Sense of urgency

Effective communication and interpersonal skills with an ability both to work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team – and operate independently and remain focused through change or uncertainty

Bachelor's degree in Accounting, Finance, Business Administration, or related fields is preferred

Additional location(s) Compensation Information

Required Skills

Microsoft Excel, Microsoft PowerPoint, Microsoft Word, SAP Ariba

Preferred Skills

Accounting, Business Administration, Finance

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

Travel Requirements

10%

Flexible Work Arrangements

Hybrid

Shift

Not Indicated

Valid Driving License

No

Hazardous Material(s)

N/A

Job Posting End Date

11/9/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Additional Locations: CRI - Costa Rica - Costa Rica, MYS - Malaysia - Malaysia