Business Support Analyst

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

MetLife is seeking a highly organized, analytical, and results-oriented Business Support Analyst to provide centralized business and executive support to four Assistant Vice Presidents.

This role will serve as a key resource to the leadership team, combining reporting and analytics, executive presentation development, business coordination, and executive administrative support. The Business Support Analyst will help organize leadership priorities, provide timely and accurate reporting, coordinate key deliverables, and manage essential executive functions that enable leaders to focus on strategic business priorities, employee development, customer outcomes, and operational excellence.

Key Responsibilities

• Develop, maintain, and coordinate recurring and ad hoc business and operational reporting, including dashboards, trackers, scorecards, and executive summaries.
• Gather, organize, and analyze information to identify trends, business issues, and areas requiring leadership attention.
• Prepare polished PowerPoint presentations, business reviews, briefing materials, executive summaries, and leadership communications.
• Consolidate information across multiple teams and stakeholders into clear, accurate, and actionable leadership materials.
• Support four AVPs with complex calendar management, meeting scheduling, prioritization, and coordination.
• Coordinate expense reporting, travel arrangements, meeting logistics, and leadership events.
• Prepare leaders for meetings and business reviews by organizing agendas, materials, reporting, presentations, and follow-up activities.
• Maintain and monitor action items, business priorities, key deliverables, and leadership commitments to promote timely execution and accountability.
• Provide coordination and analytical support for strategic initiatives, operational improvements, transformation efforts, and special projects.
• Partner across teams and functions to obtain information, coordinate deliverables, and ensure leadership requests are completed accurately and on time.
• Identify opportunities to streamline reporting, administrative processes, and recurring leadership routines.
• Identify opportunities to apply automation and AI solutions to simplify recurring tasks, improve accuracy, and support more efficient business operations.

Required Qualifications

• Strong analytical, organizational, problem-solving, and prioritization skills.
• Demonstrated ability to manage multiple priorities and support multiple stakeholders in a fast-paced environment.
• Strong written and verbal communication skills with excellent attention to detail.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and related business productivity tools.
• Ability to organize and translate business information into clear reports, presentations, and executive-level materials.
• Demonstrated ability to work independently, exercise sound judgment, and appropriately manage confidential information.
• Strong relationship-management skills and ability to effectively collaborate across organizational levels.

Preferred Qualifications

• Experience supporting senior leaders or multiple executives.
• Experience with business reporting, analytics, operational support, project coordination, or executive support.
• Advanced Excel and PowerPoint capabilities.
• Experience developing management reporting, business reviews, dashboards, presentations, or executive communications.
• Demonstrated ability to coordinate complex schedules, meetings, travel, expenses, projects, and business deliverables.
• 2-3 business related experience
• The expected salary range for this position is $62,100 - $82,800. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.