Senior Account Manager

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Account Managers play a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as supporting our sales partners with internal and external pre- and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

A successful candidate, although virtual, will be required to be within a commutable distance of Cincinnati or Columbs Ohio.

Key Responsibilities

• Own a 2 to 5,000 lives book of business, serving as the primary contact for broker inquiries, escalations, and service delivery.
• Partner with internal teams to resolve issues, ensure renewals, and drive profitability, persistency, and overall account performance.
• Identify and support cross-sell, re-enrollment, and growth opportunities in collaboration with Account Executives and Underwriting.
• Lead client and broker meetings (including renewals and stewardship), providing insights, recommendations, and consultative guidance on benefit plans.
• Monitor service performance, deliver data-driven insights, and execute targeted marketing/education efforts to enhance engagement and value.

Required Qualifications

• 3-5 years of related experience in account management or customer service with a background in Disability Insurance products.
• Strong knowledge of group benefits products, including plan design, features, and claims processes.
• Customer-focused with a proven ability to drive results and satisfaction, and excellent communication, relationship-building, presentation, and problem-solving skills.
• Must obtain the required Life, and Accident & Health state licenses within the first 3 months of employment.
• Ability to use AI to improve speed, quality, and efficiency across a broad range of day-to-day tasks.
• High school diploma or GED equivalent.

Preferred Qualifications

• Current State Life, Accident and Health license.
• College degree or higher education.
• Prior experience in Group Benefits with the following products: Life, Accident, Dental, Vision, Short and/or Long-Term Disability.
• The expected salary range for this position is $78,000 - $104,000.This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.