Senior Travel Program Consultant

The Team You Will Join

MetLife’s Global Business Solutions (GBS) team delivers enterprise-wide solutions and services with agility and efficiency, enabling scaled capabilities across our global organization. GBS comprises of enterprise teams leading change initiatives, vendor management and procurement, business resilience, and end-to-end shared services through MetLife’s Global Capability Center, which delivers solutions in technology, service, operations, and finance.

By driving enterprise-wide solutions at scale, and through seamless collaboration across global business functions, you’ll help MetLife create value and stay ahead in an ever-evolving landscape. Join a team that transforms challenges into opportunities and delivers lasting success across the enterprise.

The Opportunity

TheTravel Program Consultantplays a strategic role within MetLife's Travel Program Office, delivering high-touch support to executives, executive assistants, and frequent travelers while strengthening the performance of the global managed travel program. This is an opportunity to directly influence how MetLife's leaders travel by ensuring a seamless, secure, and policy-aligned experience, and to translate travel data into insights that inform program decisions, supplier performance, and cost management.

Key Responsibilities

Executive & Traveler Support: Deliver responsive, high-touch support to executives, executive assistants, and employees, resolving travel inquiries and service issues through to closure.

Policy & Governance: Lead administration of global and regional travel policies, monitor booking and out-of-policy trends, and recommend actions to strengthen compliance

Reporting & Insights: Oversee program reporting and supplier dashboards, delivering scheduled and ad hoc analysis that supports program objectives.

Supplier Performance: Manage airline, hotel, ground transportation suppliers, including car rental, chauffeured services, rail, and ride-share, partnering with stakeholders on corrective actions to enhance the traveler experience.

Issue Management & Escalation: Document service issues, policy exceptions, and supplier concerns, escalating high-impact matters in line with established procedures.

Required Qualifications

• Ability to apply AI in high-value scenarios to improve effectiveness, quality, and business impact, while structuring work to combine AI with subject-matter expertise.
• Ability to select and use appropriate AI tools across tasks, evaluate outputs for reliability and risk, and adapt approaches based on complexity and sensitivity.
• Demonstrated written and verbal communication, organizational, and problem-solving skills, with the ability to manage urgent changes and competing priorities.
• Experience with Microsoft Office applications and related business software.
• High level of integrity and discretion when handling sensitive and confidential information.

Preferred Qualifications

• A bachelor’s degree in business, hospitality, tourism, or a related field.
• Previous experience in corporate travel, travel management, or immigration function.
• Demonstrated ability to support executives and frequent travelers with professionalism, discretion, and strong relationship-management skills.
• Familiarity with travel reporting, supplier performance management, and service-level expectations across travel categories.
• Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
• The expected salary range for this position is $93,200 - $124,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.