IT Lead, Policy Servicing ART (PS ART)

Position Summary

The IT Lead for the Policy Servicing ART is responsible for driving delivery execution, business solution alignment, stakeholder engagement, vendor oversight, and team leadership across the Policy Servicing portfolio.

This role acts as the primary bridge between Business, Operations, Product Management, Technology, and Delivery teams to ensure successful execution of initiatives that support policy servicing operations and customer experience.

The role works closely with dedicated Technology Leads, Architects, Engineers, Product Managers, and Business stakeholders to translate business needs into effective technology solutions while ensuring predictable delivery, operational continuity, and strategic alignment.

(Key Responsibilities)

Delivery Management

• Own end-to-end delivery accountability for the Policy Servicing portfolio.
• Manage roadmap execution, delivery commitments, milestones, dependencies, risks, and escalations.
• Ensure successful delivery of projects, enhancements, regulatory initiatives, and operational improvements.
• Establish and maintain delivery governance and reporting mechanisms.
• Drive continuous improvement in delivery predictability, quality, and efficiency.

Business Analysis & Solution Alignment

• Partner with business stakeholders to understand strategic objectives, operational challenges, and customer needs.
• Lead business requirement analysis and ensure clear translation into solution requirements.
• Facilitate discussions to define target operating processes and business capabilities.
• Ensure solutions are aligned with business value and operational objectives.
• Support prioritization and business case development.

Solution Design Governance

• Collaborate with Solution Architects and Technology Leads to shape solution approaches.
• Ensure proposed solutions satisfy business requirements, operational considerations, and delivery constraints.
• Drive alignment across dependent applications and business processes.
• Support architecture and design decision-making through business and operational insights.

Stakeholder Management

• Serve as the primary IT contact for business executives, operations leaders, and key stakeholders.
• Build trusted partnerships across Business, Operations, Technology, Security, Infrastructure, and Vendor organizations.
• Provide clear communication regarding delivery progress, risks, issues, and strategic recommendations.
• Facilitate alignment among diverse stakeholder groups and drive decision-making.

Team Leadership

• Lead and mentor a diverse team consisting of Business Analysts, Delivery Managers, Technology professionals, and vendor resources.
• Foster a collaborative, customer-focused, and Agile culture.
• Support talent development, succession planning, and capability building.

(Required Skills)

Soft Skills

• Strong stakeholder management and communication skills across Business, Operations, and IT organizations
• Proven leadership experience managing cross-functional teams and large-scale delivery initiatives
• Strong business analysis capability with the ability to translate business requirements into technology solutions (+15 years)
• Experience facilitating executive-level discussions, decision making, and conflict resolution

Hard Skills

• Insurance industry experience with deep business domain knowledge in Policy Servicing (Premium Collection, Policy Maintenance, Billing, Customer Service) (+15 years)
• Hands-on experience leading system enhancement, transformation, or modernization initiatives within Policy Servicing platforms (+8 years)
• Experience in solution design, system development lifecycle, production support, and application maintenance (+8 years)
• Strong understanding of enterprise application architecture, system integration, and API-based solutions
• Knowledge of Agile/SAFe delivery, SDLC governance, incident management, and production operation management

(Preferred Experience)

• Experience managing offshore and global delivery teams
• Experience driving large-scale transformation and modernization programs
• Experience supporting executive governance and strategic planning activities

(Language)

Japanese: Native level

English: Business level