Surface Solution Area Specialist

Overview

AI is fundamentally changing how people work and how organisations think about their technology estate. As AI evolves from cloud-only experiences to a hybrid model spanning cloud and on-device intelligence, the endpoint is becoming an increasingly important part of an organisation's AI strategy.

Join Microsoft as a Surface Specialist and help customers prepare their workforce and technology estate for this new era of AI-powered computing. You will lead strategic customer conversations around Surface Copilot+ PCs, Windows 11, Microsoft 365 Copilot and the growing possibilities of local and hybrid AI, helping organisations understand how next-generation devices can unlock new AI experiences, strengthen security and create new ways for employees to work.

At the heart of Copilot+PCs is the Neural Processing Unit (NPU), dedicated silicon designed to efficiently accelerate AI workloads. As more AI experiences move between the cloud and the device, customers need to understand not simply which PC to buy, but how their endpoint strategy can provide the compute, security and user experience required for an AI-enabled workforce. Microsoft describes Copilot+ PCs as anew class of Windows PCs with high-performance NPUs capable of running AI-intensive workloads and experiences directly on the device.

As a Surface Specialist, you will act as a trusted AI and device advisor to technical and business decision makers, helping customers understand where cloud AI, local AI and hybrid AI can deliver the greatest value. You will translate Surface capabilities into real customer outcomes, from productivity and collaboration to security, data control, performance and emerging industry-specific AI scenarios.

You will build and execute strategic account plans, develop and progress pipeline, lead customer engagements and demonstrations, and work across Microsoft's sales, technical and partner ecosystem to accelerate adoption. You will help customers evaluate Surface not simply as a hardware refresh, but as the physical extension of the Microsoft AI platform, bringing together Surface, Windows, Microsoft 365 Copilot, security, management and on-device AI capabilities. This aligns closely with the current internal positioning of Surface as the endpoint for scaling hybrid AI.

Ultimately, your role is to help customers answer a new strategic question: is their device estate ready for the AI workloads, experiences and ways of working that are coming next?

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Be the Surface sales leader and subject matter expert for your assigned customers, helping them define their endpoint strategy for the AI era. Lead strategic conversations around Surface Copilot+ PCs, Windows 11, Microsoft 365 Copilot and the role of the NPU and on-device AI in enabling secure, high-performance AI experiences.

Be a trusted advisor to customer business and technical decision makers and orchestrate a virtual team across Microsoft and our partner ecosystem to solve customer challenges. Help customers understand how cloud, local and hybrid AI can work together and translate new technology capabilities into meaningful business outcomes.

Help customers make strategic business and IT decisions based on Microsoft technology, positioning Surface as the physical extension of the Microsoft AI platform. Guide customers in assessing their device estate, AI readiness and workload requirements, and help them match the right Surface solutions to different users, workloads and AI scenarios.

Identify and diagnose technical, commercial and competitive blockers and develop strategies to overcome them, engaging the right Microsoft and partner resources. Bring strong knowledge of the Surface portfolio, Copilot+ PCs, Windows, security, management, NPU capabilities and emerging local AI scenarios to customer conversations.

Own Surface opportunities from creation through close as a virtual-team leader, orchestrating internal and external resources and partnering across the Microsoft ecosystem to drive revenue growth. Build and maintain a healthy qualified pipeline, execute strategic account plans, protect and grow existing Surface customers, win new opportunities and connect Surface with the broader Microsoft AI, Copilot, Windows, security and cloud value proposition.

Stay at the forefront of AI and the rapidly evolving endpoint landscape, continually developing your expertise across Surface, Windows, Copilot+ PCs, NPUs, local AI and emerging AI workloads. Share knowledge with peers, apply proven practices from others and bring new customer and market insights back into the business.

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND experience in technology-related sales or account management OR equivalent experience.

solution or services sales experience.

Solution Area Specialists IC5 - The typical base pay range for this role across United Kingdom is £ 95,300.00 - £ 136,100.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here

https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Account Management, Business Development, Account Planning

Common previous titles: Manager Customer Success, Device Sales Specialist, Enterprise Device Sales Specialist, Modern Workplace Sales Specialist, PC / Endpoint Sales Specialist, Account Executive, Senior Specialist, Digital Account Executive, Senior Planning Manager, Digital Specialist