Delivery Excellence Lead

Overview

Microsoft Frontier Company is Microsoft's outcome-driven AI engineering and delivery business, a global organization of industry experts, world-class architects, forward-deployed engineers, consultants, and delivery professionals who work together to bring Microsoft's mission of empowerment and cutting-edge technology to life for the world's most influential customers. Frontier Company is helping shape how AI, delivery discipline, and deep industry expertise come together to create faster, better, and more measurable customer outcomes, embedding our experts directly with customers to co-design, deploy, operate, and continuously improve AI systems tied to real business impact.

We work side by side with customers across the full Frontier Transformation journey and pride ourselves on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world.

As a Delivery Excellence Lead at Microsoft Frontier Company, you will lead complex, cross-functional programs from strategy through execution, defining outcomes, aligning stakeholders, and driving measurable results across multiple workstreams. This opportunity will allow you to accelerate your growth as a program lead, deepen your business and operational acumen, and expand your influence with executive stakeholders. This role is based in the United States.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Perform program landscape analysis and examine business trends, contributing to programs that impact Microsoft; identify opportunities to develop and improve programs, and drive program strategy definition and project plan creation.

Drive strategic alignment among cross-functional stakeholders to design crucial programs from initiation to delivery and use subject-matter expertise to define and track success criteria and performance metrics.

Operate with a startup mindset, adapting quickly to evolving priorities and ambiguity while applying situational fluency to sustain delivery, achieve outcomes, and exceed expectations.

Lead discovery/current-state assessment and translate findings into an actionable requirements set, prioritized backlog, and sequencing plan.

Contribute to portfolio planning and prioritization by surfacing tradeoffs, capacity constraints, and recommendations grounded in data.

Define success criteria and create relationships for implementing multiple feature areas across crucial cross-functional projects; coordinate, ensure alignment, and gain buy-in across the business.

Deliver on the multi-year roadmap for multiple feature groups, lead tracking of project schedules, oversee development of staging and implementation plans, and oversee governance programs.

Set best practices to define and execute a landing and communication plan, leading the rhythm of business during execution and gaining buy-in from stakeholders, partners, and customers.

Oversee a portfolio of projects: communicate program status and risk to stakeholders, hold teams accountable to the schedule, and drive collaboration so program processes run efficiently.

Provide deep expertise to conduct cost-benefit analyses and evaluate success metrics; optimize the use of data analytics to derive insights, identify risks and opportunities, and drive change-management processes across the organization.

Drive continuous improvements by validating use cases and writing test cases; provide the expertise needed for departments to collect performance metrics, and define, lead, and mentor others in direct customer engagements.

Own escalated issues and remove barriers or escalate as needed, and flag when existing processes block resolution. Manage field expectations on issue response, keeping Microsoft stakeholders informed on response/resolution status and influencing internally to drive resolution.

Embody Microsoft's culture and values.

Required/minimum qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement

OR equivalent experience.

Additional or preferred qualifications

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement

OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement

OR equivalent experience.

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Insights from previous hires

Top skills: Change Management

Common previous titles: Delivery Excellence Lead, Delivery Excellence, Service Delivery Lead, Senior Account Executive, Senior Technical Advisor, Senior Manager, Senior Manager Customer Success, Senior, Sales, Support Manager