Program Administrator

National

• in scope and local in focus, MNP is one of Canada’s largest professional
• service firms providing client-focused accounting, consulting, tax, and digital
• services to clients. Founded in 1958, MNP today is a CAD 2 billion+
• organization with 9700+ employees and 150+ offices across Canada.

MNP

• prides itself on being an ‘advisor’ to its clients (individuals, businesses,
• and organizations), focusing on their success by delivering personalized
• strategies and solutions that help clients reach their full potential —
• wherever business takes them.

MNP

• set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the
• firm drive growth, efficiency, customer delight and innovation, by leveraging
• high quality talent in India. MNP Spark is like any other MNP region/office -
• front facing, client focused but working with all of MNP regions in Canada to
• deliver services.
• General Position Summary: Firm Information
• Technology Services – Program Administrator, Technology Program Operations
• Make an impact with our Project
• Management team as Program Administrator. This diverse team of professionals
• effectively drives change and successful outcomes while ensuring activities
• remain on track, on scope and within budget.As a trusted advisor, you’ll identify and interpret business needs, plan
• and organize resources and develop procedures and schedules that ensure
• deliverables meet MNP’s commitment to quality and client service excellence.

Responsibilities

• Support the execution
• of operational and administrative activities across a technology program,
• ensuring recurring processes, reporting, documentation, and system
• administration tasks are completed accurately, consistently, and on time
• Maintain program
• trackers, logs, and operational records with high accuracy
• Process administrative
• requests related to subscriptions, invoicing, licensing and ticket
• tracking
• Support project
• initiation and closure activities (e.g., project setup, documentation,
• close-out tracking)
• Ensure all activities
• align with defined program processes and standards
• Maintain and update
• program trackers (cost trackers, reporting files, activity logs)
• Compile, clean, and
• organize data from multiple sources into structured reports
• Prepare recurring
• reporting outputs (monthly, quarterly, ad hoc)
• Execute user access
• setup, updates, and removals across program applications
• Perform routine audits
• on user access, permissions, and account accuracy
• Maintain credential
• management and secure access processes
• Support administration
• of mailboxes, and collaboration tools (e.g., Teams, SharePoint)
• Track vendor
• deliverables, compliance documentation, and reporting submissions
• Support follow-ups and
• administrative coordination with vendors
• Maintain and update
• knowledgebase content, SOPs, and operational documentation
• Support translation and
• formatting of documentation where required
• Upload and maintain
• training materials and internal resources
• Monitor operational
• automations and scheduled processes
• Identify and flag
• issues or inconsistencies for escalation
• Execute predefined
• troubleshooting or rerouting steps as required
• Track automation
• performance and ensure completion of scheduled tasks
• Support execution of
• data migration and system update tasks under direction
• Prepare and validate
• data for migration activities
• Maintain tracking and
• documentation of migration and transition activities.

Requirements

Skills

• At least 2 years of
• experience in administrative, operational, or program support roles
• Advanced proficiency in
• Microsoft Excel(data organization, formulas, reporting)
• Strong attention to
• detail with ability to manage high volumes of repetitive tasks
• Proven ability to
• follow structured processes and maintain consistency

Experience working with

multiple systems, tools, or SaaS platforms

Experience managing

Data entry, reporting,

and trackers

Administrative

• workflows and operational processes
• Ticketing systems
• (e.g., ServiceNow or similar)
• Strong ability to learn
• and adapt to new technologies and tools
• Comfortable working
• across cloud-based business applications
• Educational Qualifications : Bachelor’s
• ·Experience : 2+ years of experience
• in administrative, operational, or program support roles