Practice Manager - Digital

National

• in scope and local in focus, MNP is one of Canada’s largest professional
• service firms providing client-focused accounting, consulting, tax, and digital
• services to clients. Founded in 1958, MNP today is a CAD 2 billion+
• organization with 9600+ employees and 154 offices across Canada.

MNP

• prides itself on being an ‘advisor’ to its clients (individuals, businesses,
• and organizations), focusing on their success by delivering personalized
• strategies and solutions that help clients reach their full potential —
• wherever business takes them.

MNP

• set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the
• firm to drive growth, efficiency, customer delight and innovation, by leveraging
• high quality talent in India. MNP Spark is like any other MNP region/office -
• front facing, client focused but working with all MNP regions in Canada to
• deliver services.

DIGITAL

• is the fastest growing service line of MNP and focuses on enabling customers to
• define build and manage their digital journey. It focuses on enabling the right
• technology solutions to drive business outcomes for its clients. Digital at MNP
• Spark is focused on building the core competencies across the technology
• spectrum to help drive the firm’s Digital Agenda.

General Position Summary

• Make an impact with our Digital team as a Practice Manager and play a key
• role in supporting the operational efficiency and strategic execution of our
• practice. From developing methodologies and tools to coordinating
• cross-practice efforts, this role combines strategic
• enablement with hands-on project coordination. You’ll work closely
• with leadership, Partners, and cross-functional teams to ensure smooth
• day-to-day operations, optimize workflows, and support business initiatives.
• This role is ideal for a highly organized, proactive professional who thrives
• in a fast-paced, collaborative environment.

Responsibilities

• Drive consistency and
• excellence by supporting the development and maintenance of core delivery
• methodologies across Advisory, Solutions, and Managed Services.
• Collaborate with
• leaders and experts to enhance tools, templates, and accelerators that power
• our delivery.
• Help finalize and
• roll out the Target Operating Model (TOM), aligning practices across MNP
• Digital.
• Support the design
• and implementation of standard processes like resource management.

Coordinate

• practice-wide initiatives including training, change management, and process
• improvements.
• Manage initiatives as
• structured projects—tracking timelines, milestones, risks, and outcomes.
• Prepare project
• plans, status updates, and documentation to ensure accountability and momentum.
• Identify best
• practices and improvement opportunities through research and feedback.
• Support pilots and
• iterative enhancements to tools and frameworks.
• Develop internal
• communications, documentation, and presentations to drive adoption and
• alignment.
• Gather and synthesize
• feedback to continuously refine our approach.

Requirements

Technical Skills

-

• 8+ years of
• experience in defining and developing organizational processes, product and
• services to achieve delivery excellence and operational efficiency.
• Hands on experience
• of implementing industry standards such as CMMi / ISO
• Hands on experience in
• implementing quality standards, KPIs and related systems
• Proficient in
• Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint); exposure to
• Microsoft Project Operations is an asset.

Essential Skills

• Strategic thinker
• with strong execution skills—comfortable shifting between high-level planning
• and detailed tasks.
• Proven ability work
• with cross-functional teams to define, standardize, and implement Standard
• Operating Procedures (SOPs) and Key Performance Indicators (KPIs)
• Highly organized with
• the ability to manage multiple priorities in fast-paced environments.
• Skilled at bringing
• clarity to ambiguity and structure to evolving initiatives.

Excellent

communicator and facilitator, confident working with cross-functional teams.

Experience in

professional services, digital advisory, or transformation-focused environments

is a plus.

Educational Qualifications

Bachelor/Master’s

degree in Business Administration

Bachelor/Master of

Technology/Engineering

Certifications

Relevant TQM

certifications such as CMQ/OE, Lean Six Sigma, ISEL etc. is an asset

Project Management

certification (e.g., PMP) is an asset.