NOC Analyst L2, Digital

General Position Summary

Responsibilities

• ·Investigate, diagnose,
• and resolve escalated application, and infrastructure incidents related to
• network connectivity, server performance (Windows/Linux), firewall issues,
• backup failures, application availability, and Azure resource problems.
• ·Analyze performance
• metrics and logs from monitoring tools (e.g., ConnectWise Automate, Auvik,
• Azure Monitor, Backup consoles) to identify root causes and potential
• bottlenecks across network, server, and firewall
• infrastructure.
• ·Manage and execute
• scheduled patch deployment cycles for operating systems (Windows Server OSs)
• and applications using ConnectWise Automate, ensuring compliance and minimizing
• disruption.
• ·Implement approved
• configuration changes on network devices, servers, and firewalls (e.g.,
• Fortinet, Cisco, Check Point, Palo Alto) according to existing change
• management processes.

·Perform Server

• Monitoring and Management tasks including in-depth performance analysis,
• troubleshooting OS-level issues, managing server roles/features, and applying
• configuration changes.

·Perform Firewall

• Monitoring and Management tasks including analyzing firewall logs,
• troubleshooting connectivity issues, implementing rule changes under
• guidance/SOPs, and managing firewall configurations.
• ·Manage backup
• operations, including troubleshooting backup job failures, performing
• file/folder and potentially VM/application-level restores using platforms like
• Veeam, and verifying backup integrity.
• ·Manage and verify the
• backup of network device and firewall configurations according to defined
• procedures.
• ·Perform defined
• operational tasks within client Microsoft Azure environments (e.g., VM
• resizing, service restarts, basic configuration adjustments, responding to
• Azure Advisor alerts).
• ·Collaborate effectively
• with SOC analysts during integrated incidents, providing infrastructure context
• (network, server, firewall, backup status) and executing coordinated response
• actions.
• ·Document incident
• resolution steps, technical findings, and configuration changes accurately
• within the ticketing system (ConnectWise Manage) and knowledge
• base.
• ·Contribute to the
• creation, refinement, and maintenance of NOC Standard Operating Procedures
• (SOPs) and technical documentation, including backup and restore
• procedures.
• ·Mentor and provide
• technical guidance to NOC Tier 1 analysts.
• ·Participate in shift
• handovers, ensuring continuity of operations and effective knowledge
• transfer.
• ·Participate in a
• rotational on-call schedule.

Requirements

Skills and Experience

• ·Strong analytical, diagnostic,
• and problem-solving skills.
• ·Excellent communication skills
• (written and verbal), with the ability to explain technical issues clearly.
• ·Ability to work effectively
• under pressure and manage multiple priorities.
• ·Meticulous documentation
• habits.
• ·Collaborative mindset and
• ability to work well within an integrated team structure.
• ·Aptitude for mentoring and
• knowledge sharing.

·Intermediate-to-advanced

• knowledge of Windows Server OSs administration (Active Directory, DNS, DHCP,
• Group Policy). Linux administration skills are a plus.
• ·Solid understanding of
• networking concepts and protocols (TCP/IP, routing, switching, VLANs,
• firewalls, VPNs).
• ·Hands-on experience with
• Remote Monitoring and Management (RMM) tools (ConnectWise Automate and
• ConnectWise ScreenConnect strongly preferred).
• ·Experience with patch
• management processes and tools.
• ·Experience managing and
• troubleshooting firewall platforms (e.g., Fortinet, Cisco, Check Point, Palo
• Alto).
• ·Proficiency with backup and
• recovery solutions, particularly Veeam Backup & Replication (experience
• with other platforms is beneficial).
• ·Understanding of
• virtualization technologies (VMware vSphere, Microsoft Hyper-V).
• ·Foundational administration
• experience with Microsoft Azure (Virtual Machines, Virtual Networks, Azure
• Storage, Azure Monitor basics).
• ·Basic scripting skills
• (PowerShell preferred) for automation and task
• execution.
• ·Experience with network
• monitoring tools (e.g., Auvik) is beneficial.

Certifications

• ·Relevant certifications
• are highly desirable, such as:
• oCompTIA Network+,

CompTIA Server+, CompTIA Security+

• oMicrosoft Certified:
• Azure Administrator Associate (AZ-104) or equivalent Azure experience.
• oMicrosoft Certified:
• Windows Server Hybrid Administrator Associate (AZ-800/801) or older MCSA/MCSE.
• oRelevant firewall
• vendor certifications (e.g., Fortinet NSE, Cisco CCNA Security, Check Point
• CCSA, Palo Alto PCNSA).
• oVeeam Certified
• Engineer (VMCE) or similar backup technology certification.

Educational

·Bachelor

of Technology in Computer Science or related degree

Experience

• ·Requires 2-4 years of
• experience in a NOC Engineer, Systems Administrator, Network Administrator,
• Backup Administrator, Firewall Administrator, or similar IT infrastructure
• support role.