Sr. Field Application Engineer (IW)

Purpose of this Position

Moxa Industrial Wireless is seeking a proactive and technically skilled Field Application Engineer (FAE) to join our team. As a FAE, you will act as a bridge between our sales team, product development team, and end-users to ensure successful integration of Moxa’s products and solutions.This role requires strong technical knowledge, excellent communication skills, and a passion for solving customer problems.

Key objectives for this position include

• 1.Business initiative: Support Moxa Industrial Wireless’ key initiative and achieve sales target and strategic objectives
• 2.Customer Relationship: Maintain good relationships with customers by providing pre-sales and post-sales technical support, which include proposal, technical consulting and issue solving.
• 3.Professional Service: Algin with Moxa initiate, provide professional technical to customer, including proof-of-concept testing, system design, and on-site support.
• 4.Activity Support: To support business activities such as seminar, marketing event, roadshow and etc.
• 5.Training: To create training material and provide technical training to customers and distributors.
• Major Areas of Responsibility
• -Provide pre-sales and post-sales technical support for Moxa's products and solutions.
• Tender document study and analysis.
• To propose suitable solutions, execute POC (Proof of Concept) and FAT (Factory Acceptance Test) for Moxa’s distributors and end customers
• Support pre-sales activities such as seminar, customer visit, exhibition, to present Moxa product and value proposition.
• Support trouble shooting during post-sales stage
• -Collaborate closely with sales teams to identify customer needs and propose suitable Moxa solutions.
• To answer request for proposal
• To resolve customer’s applications via technical expertise.
• To obtain customer’s satisfaction.
• -Deliver technical presentations, product demonstrations, and training to customers and distributors.
• -Assist in proof-of-concept testing, system design, and on-site support as needed.
• -Work with Moxa HQ, Product team and R&D teams on customer feedback, feature requests, and product issues.
• -Provide professional technical service to customer, including proof-of-concept testing, system design, training and on-site support. (maybe with charge to customer)
• -Participate in technical events, trade shows, webinars, and roadshows to promote Moxa solutions.
• -Maintain strong industry knowledge and stay updated with new technologies and trends.

Minimum Job Requirements

• College degree in Engineering or related degree.
• Quick learner for technical knowledge.
• At least 5 years’ experience of working experience for WiFi or Cellular products.
• Familiar with network technologies such as IEEE802.11, 3GPP, VLAN, RSTP, IGMP, NAT, VPN and Routing Function.
• Fluency in English (Chinese will be a plus).