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Major Areas of Responsibility
Key Responsibilities
- Provide pre-sales and post-sales technical support to clients, assisting with the seamless integration and adaptation of Moxa solutions.
- Deliver remote assistance via tools, phone, conference calls, or on-site visits, based on the complexity of the support needed.
- Collaborate with the sales team during client engagements to present and propose solutions that effectively address specific client needs.
- Work with PM and R&D teams to address technical issues and support project requirements.
- Support training events, seminars, and webinars by offering product demonstrations and sharing technical insights with end users and distributors.
- Deliver technical service packages to Moxa clients, ensuring smooth implementation and optimal performance of Moxa solutions.
Minimum Job Requirements
Education: Bachelor’s degree or higher; a degree in science or engineering is preferred.
Experience: Minimum of 3 years of work experience in any of the following areas: networking, cybersecurity, programming, Linux administration, or industrial automation.
Basic Qualifications
- üFamiliarity with network protocols and technologies: TCP/IP, ARP, ICMP, RSTP, SNMP, IGMP, VLAN, etc.
- üStrong customer-facing experience.
- üProven troubleshooting skills in technical environments.
- Language: Proficiency in Mandarin and EnglishLanguage; TOEIC score of 800 or above is required (or any equivalent language certification).
- Certification: CCNA, CCNP, or other relevant professional certifications are a plus
Job description provided by Moxa.
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