Enterprise Monitoring Specialist - EHRA

Location: Wake County, NC

Agency

Department of Information Technology

Division

Chief Deputy SCIO

Job Classification Title

Network Specialist (NS)

Position Number

60087356

Grade

DT10

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Salary Range: $87,617 - $131,426

The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.

Are you ready to take the next step in your career?

We currently have an opening for an Enterprise Monitoring Specialist.

This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

This is a REPOST. Previous applicants Must Reapply to be considered.

The Enterprise Monitoring Specialist is responsible for the evaluation, design, implementation and maintenance of solutions that provide monitoring and alerting for DIT-managed infrastructure devices and the databases and applications that they support. In addition, the position will leverage ServiceNow's capabilities in Event Management to decrease mean time to respond and resolve issues which leads to an increase in system availability and customer satisfaction.

Finally, the Enterprise Monitoring Specialist is responsible to perform fault isolation, event management, measure network, system, and application performance, identify trends in an attempt to forecast potential service impacts, and ensure reliability and that all Service Level Commitments are being met.

Key Responsibilities include but are not limited to

• Design and implement enterprise level monitoring solutions that will align processes with DIT enterprise services to create transparency for customers into the quality of service being delivered.
• Interact with internal and external customers to gather requirements, design, and implement custom monitoring solutions that provide them with views into the services they manage and use.
• Leverage ServiceNow event management to provide workflows and automation for the routing and resolution of auto-generated events created by the various monitoring solutions.
• Collaborate with and assist other DIT teams with ensuring that the DIT asset database and CMDB are up-to-date and mature by leveraging the discovery process and service mapping.
• Provide system administration on the systems and tools used to deliver the Enterprise Monitoring service.

About the Division

The Department of Information Technology (DIT) Enterprise Monitoring team is responsible for evaluating, designing, implementing, and maintaining enterprise solutions used to provide monitoring, analysis, and support of the North Carolina statewide IT network and systems infrastructure along with other enterprise services/applications.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Demonstrated experience in network and/or systems management, specifically with a large or enterprise network
• Experience monitoring network, system and/or application health, preferably in a large or enterprise network
• Experience with network and/or application protocols such as TCP, UDP, SNMP, FTP, HTTP, SOAP, and/or DNS

Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT