IT Services Manager

Location: Randolph County, NC

Agency

Dept of Natural and Cultural Resources

Division

Zoological Park

Job Classification Title

User Support Manager II (NS)

Position Number

65044255

Grade

DT11

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program.

These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.

Description of Work

Join the North Carolina Zoo during an exciting period of growth as we prepare for the opening of Asia! The North Carolina Zoo is seeking to hire an IT Services Manager. The IT Services Manager serves as the senior IT authority for the North Carolina Zoo, providing strategic leadership, oversight, and coordination of technology operations, planning, and service delivery.

Key Responsibilities

• Provide strategic leadership for the Zoo’s technology program, including development of IT plans, modernization strategies, and alignment with DNCR/NCDIT requirements.
• Oversee IT operations including user support, infrastructure reliability, cybersecurity compliance, hardware lifecycle planning, and technology procurement.
• Lead and manage IT projects such as system deployments, upgrades, network improvements, and process enhancements.
• Supervise IT Services staff, establish performance expectations, promote cross training, and ensure consistent delivery of high quality technical support.
• Serve as the Zoo’s primary representative in DNCR/NCDIT discussions involving enterprise systems, standards, cybersecurity, and operational coordination.
• Collaborate with Zoo leadership and operational divisions to assess technology needs, identify improvements, and ensure IT services support organizational priorities.
• Maintain vendor, contractor, and agency relationships to support infrastructure, applications, and specialized Zoo technology systems.

Knowledge Skills and Abilities/Management Preferences

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.