IT Business Partner Manager - Sales

Profile Summary

• Own the Sales Technology agenda for Nestlé Vietnam, including DMS, SFA, field-sales applications, mobile devices, integrations and service governance.
• Partner with Sales, Commercial Excellence, distributor operations, IT Product Groups and technology partners to deliver stable, scalable and business-relevant solutions.
• Lead projects, enhancements, adoption, risk management, vendor performance and continuous improvement across the sales application landscape.
• Main Purpose of the Job
• The IT BP - Sales owns the Market Sales Technology portfolio and ensures that DMS, Sales Force Automation and related commercial applications reliably enable field execution, distributor operations and sales productivity.
• The role translates commercial priorities into a clear technology roadmap, delivers projects and enhancements, governs services, drives adoption, and builds AI fluency and responsible digital capability across sales users and support teams.

Key Responsibilities

• Strategy, Business Partnership and Roadmap
• Act as the primary IT partner for Sales Technology and maintain a clear roadmap for DMS, SFA, field devices, integrations and commercial applications.
• Translate sales, route-to-market and distributor needs into prioritized technology capabilities, investment proposals and delivery plans.
• Ensure solutions are scalable, secure, supportable and aligned with Market, Zone, Global and enterprise architecture standards.
• Application Ownership, Field Execution and Adoption
• Own DMS, SFA and related sales applications across lifecycle, configuration, access, master data, interfaces, releases and documentation.
• Improve field-sales productivity by simplifying user journeys, reducing manual work, improving source-data capture and ensuring fit-for-purpose mobile solutions.
• Drive adoption, training and change interventions for sales users, distributor teams and support communities.
• Delivery, Service Management and Operational Excellence
• Lead Sales Technology projects, enhancements and releases from initiation through deployment, hypercare and transition to support.
• Manage scope, milestones, budget, risks, quality, testing, cutover and stakeholder decision-making across Market, Zone, Global, vendor and distributor workstreams.
• Ensure service stability through incident and problem management, release governance, operational KPIs, root-cause elimination and continuity planning.
• Data, Integration, Security, Vendor and Financial Governance
• Ensure reliable sales data, interfaces, reconciliations and downstream reporting across customer, product, route, user, order, inventory and sell-out information.
• Embed security, privacy, access management, segregation of duties, compliance controls, risk visibility, audit actions and technical-debt remediation.
• Manage vendor performance, service commitments, delivery quality, capacity, licensing, procurement, budget adherence and cost optimization.
• Leadership, Capability, AI Fluency and Continuous Improvement
• Lead, coach and develop Sales Technology team members, clarifying priorities, accountabilities and development needs.
• Build capability in DMS, SFA, service management, business analysis, data, automation, emerging sales technologies and AI-enabled ways of working.
• Act as an AI capability champion by training colleagues, sharing practical use cases and promoting responsible adoption of approved AI tools.

Performance Indicators

Area

Success Measures

• Roadmap and delivery
• Roadmap alignment, delivery against scope / timeline / budget, release quality and value realization
• Service and user adoption
• Availability, incident reduction, resolution time, active usage, sales-user experience and distributor satisfaction
• Data, risk and compliance
• Interface reliability, data quality, access-review completion, audit-action closure and risk remediation
• Vendor, cost and capability
• Vendor performance, cost optimization, team capability, documentation quality, AI training and responsible adoption evidence