Senior Business Analyst (Specialist)

• Employment Type: Full Time Permanent
• Position Classification: Health Manager Level 4
• Remuneration: $153,559 – $182,954, plus Superannuation
• Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment
• Hours Per Week: 38 hours
• Requisition ID: REQ701235
• Closing Date: Thursday 12 November 2026 (11:59PM)
• Join the State ODS Program in the System Performance Support Branch at Ministry of Health for an exciting opportunity and be part of the team enriching health in millions of ways every day.

About us

• Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
• Explore boundless potential in a dynamic environment.
• Join a passionate team dedicated to innovation and creativity.

About the role

The HM4 Senior Business Analyst (Specialist) manages State ODS Program initiatives from conception through to implementation. The role leads the analysis, design, development and delivery of enterprise applications that use large volumes of real-time data, including the continued evolution of data-enabled, AI-driven and agentic solutions across NSW Health.

The Senior Business Analyst is responsible for

Leading engagement with the Ministry of Health, Local Health Districts, eHealth NSW, HealthShare NSW, the Pillars and external organisations to identify requirements and design custom operational systems.

Leading the planning, analysis, design, development, testing, implementation and continuous improvement of operational health systems, including responsible data and AI-enabled workflows.

Producing high-quality Statements of Work, Business Requirements Definitions, Functional Design Specifications, process maps, change impact assessments, test cases and data dictionaries.

Identifying, assessing and managing risks, issues, dependencies and business impacts affecting solution quality, operational continuity, patient safety or timely delivery.

With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

What you will do

Analyse and document end-to-end processes, operational requirements, system interactions, data flows and service dependencies for patient transport, cleaning, portering and other initiatives as required.

Translate operational needs into clear functional and non-functional requirements, including integrations with Computer Aided Dispatch, Task Management Systems and other operational platforms.

Lead initiatives through planning, analysis, design, development, testing, implementation and continuous improvement, managing scope, quality, timelines, risks and governance.

Engage frontline, operational, technical, finance, revenue and executive stakeholders through interviews, workshops, focus groups and working parties to resolve complex requirements and secure endorsement.

Develop high-quality project artefacts and support the transition to intelligent, proactive and automated systems using real-time insights, predictive capabilities and AI-assisted workflows.

About you

We are seeking motivated and committed individuals who can support the work of the State ODS Program with the following experience and knowledge areas:

More than five years’ experience as a Senior Business Analyst in a large, complex health or similarly regulated service environment, engaging frontline, operational, technical and executive stakeholders.Detailed knowledge of Non-Emergency Patient Transport and inter-hospital transfer processes, including referral, booking, eligibility, clinical priority, scheduling, dispatch, coordination, escalation and handover.

Detailed knowledge of hospital cleaning management and portering processes, including task creation, prioritisation, allocation, dispatch, tracking, escalation and service-level reporting.

More than two years’ experience with Computer Aided Dispatch or Task Management Systems and their integration with operational systems such as the Patient Flow Portal.

More than five years’ experience eliciting complex needs and producing functional and non-functional requirements, user stories, process models, specifications, change assessments, test cases and data dictionaries.

How to apply

At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) and demonstrate your ability by attaching a response to the two target questions below.

• Provide details of a project you’ve led as a Project Manager/Business Analyst. Considering the skills and experience required for this role, provide details of what was your role, what artefacts you produced and the outcome.
• How do you handle situations where stakeholders have conflicting demands? Please provide an example of how you’ve managed this situation.

• If you do require any adjustments to the recruitment process during the recruitment process, please contact Karen Kennedy on [email protected]
• Closing Date: Thursday 12 November 2026 (11:59PM)
• Need more information

• Click here for the Position Description
• Find out more about applying for this position

For role related queries or questions contact Linda Toogood on [email protected] and quote REQ701235

Our commitment to Diversity and Inclusion

At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

This is a temporary role and there may be opportunities for ongoing employment at grade.

Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.

For more information about working at the NSW Health, please visit our career portal.

Applications Close: Thursday 12 November 2026 (11:59PM)