Key Responsibilities
- Configuration: Build & maintain forms, screens, categories, root-cause picklists, and field validation rules.
- Workflows & SLAs: Set up routing, escalation triggers, and regulatory timelines (e.g., FCA DISP 3-day / 8-week rules).
- Correspondence: Manage dynamic letter, email, and SMS templates with merge fields.
- Access & Security: Manage user permissions, security profiles, and operational queues.
- Reporting & Integrations: Maintain data extracts, views, and support API/batch feeds with core systems (CRM, Policy Admin).
Core Skill Set
- Technical: Aptean Respond Configuration Manager, screen/workflow designers, template authoring, SQL/data extracts.
- Domain: Complaints & dispute handling, FCA DISP regulations, vulnerability tracking, root-cause analysis.
- Delivery: UAT/regression testing, change governance, Agile/Jira.
Key Requirements
Experience: 2+ years hands-on Aptean Respond administration/configuration.
Sector: Financial Services, Insurance, or Regulated Consumer Operations.
Job description provided by Zensar.
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