Resource & Workforce Management

Own end-to-end resource planning and deployment of associates on the account.
Track utilization, bench, and attrition on an ongoing basis, driving timely backfills to meet client SLA commitments.
Maintain a real-time resource map across all projects within the engagement.
Forecast demand-supply gaps and partner with talent acquisition and delivery leadership on proactive hiring or redeployment.

Transition & Onboarding

Support the seamless transition of associates from the incumbent vendor to Zensar, ensuring accuracy of resource data in HR and resourcing systems.

Coordinate onboarding logistics for a fully remote workforce, including system access, tooling, and compliance sign-offs.

Maintain accurate resource cost and billing data to support the engagement's cost-plus commercial model.

Maintain resource records for on-boarding and exits

Act as the primary point of contact for resourcing and vendor management stakeholders on workforce matters.
Publish periodic dashboards and MIS on headcount, utilization, attrition, and bench for internal and client leadership.
Proactively escalate risks related to resourcing gaps, attrition spikes, or access/compliance issues.
Strong stakeholder management and communication skills, with experience engaging enterprise clients directly.
Proficiency in resource/workforce management tools (VMS, HRMS) and advanced MS Excel / Power BI for MIS and dashboarding.
Proven experience managing large, remote, and distributed teams.
Strong understanding of IT services commercial models (cost-plus, T&M, fixed price).
Detail-oriented, with strong analytical and problem-solving skills.
Bachelor's degree in Business Administration, Human Resources, or a related field; MBA preferred.
8–12 years of experience in resource management, workforce planning, or delivery operations within the IT/ITES industry.

Job description provided by Zensar.
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