Responsible for designing, finalizing, and implementing retail service processes. Develop DMS workflows aligned with defined process. Define retail KPIs, set performance targets, and managed regular monitoring and reporting. Act as a liaison between regional teams and stakeholders to resolve dealer operational issues
- Process Owner of DMS Service Module
- Identify DMS requirements, define process/wok-flows, prepare BRD, align with vendor on solutioning, conduct UAT, dealer training and rollout
- Coordination with DICV IT, vendor and business stake holders for resolution of dealer operational issues.
- Maintenance of DMS masters, process optimization
- Information management & Reporting
- Identification of various business reports, design report output, taking up with vendor for development, testing and rollout
- Creation of DWM dashboards for business review and monitoring
- Define retail KPIs, set targets, monitor and reporting for business steering
- Analyse retail business performance and prepare necessary documents for various management review forums
- Service Excellence Project
- Define workshop process, create process document and update it in portal
- Create business policies/amendment of existing policies based on the requirement and tracking
- Identify the gaps in the process and actual status by conducting audits and taking up with the regions for improvement.
- Identify soft skill requirement of the retail team and taking up with the stake holders for fulfilling the needs
- Service Initiatives:
- Monitor Service and vehicle retention, identifying the gaps, rollout and monitor various initiatives for improving in association with field team
- Drive various CS Transformation projects initiatives for business improvement
- Organize Regional-HQ review meetings for business steering
5.Special Vehicle Projects
Ensuring aftersales deliverables in product projects for special vehicle projects
B.E. / B.Tech in Mechanical, Automobile, or equivalent. MBA in Marketing/Analytics or related field is a plus.
Job description provided by Daimler Truck.
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