EssentialJobFunctions
- Providetechnicalleadonnetwork management systems and performance monitoring tools
- Provide technical support for multi-vendor Routers and switches.
- Resolve remote connectivity issues on links and modems in a timely manner.
- Maintaining network configuration data andbackupsforallRemoteconnectivity implementationsandequipment.
Supportandmaintainnetworkstability
Providetechnicalsupportviatelephoneore-mailtofieldpersonalsandvendors
- Resolvetechnicalproblemsthroughpersonalknowledge,researchorteamwork.
- Escalatecasestotheappropriateskilllevelinlinewithdefinedproceduresinorderto ensuretimelyresolutionofservicelevelagreementsandmaintaincustomersatisfaction.
- CoordinateonsitevisitsandpartsorderingwithZayoandthird-partyfieldteams.
Meetproductivityandqualitytargets
- Help and support other members of the team through sharing of information and effective team working
- Diagnose and resolve software hardware connectivity problems.
- Manage and deploy software upgrades to production network equipment as required.
- Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.
- Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities
- Assists in outage root cause analysis, process improvement initiatives, and automation
- Perform other duties as assigned or required
Education/Certifications
Bachelor’sdegreeinComputerScienceEngineeringorrelateddegreeorequivalentexperience and/ortechnicaltraininginelectronics
Experience/MinimumRequirements
TCP/IPandNetworkingtroubleshooting
Knowledgeofwirelesstelecommunicationsnetworkmanagementsystems
CCNAcertificationpreferred
OtherSkills/Abilities
- Excellentsense of personal accountability
- Excellent communication skills.
- Excellent customer service skills
- Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.
- Strong problem-solving skills
- A strong team worker and communicator with the desire to talk to field engineers and technicians
- Proficient with Microsoft Office and the ability to learn specialized system tools
- Skilled at completing ticketsformaintenancepurpose
Abilitytomulti-taskinafastpacedenvironment
Detailorientedwithstrongwrittenandverbalskills
Self-motivatedwiththeabilitytomakecriticaldecisions
Astrongteamworkerandcommunicatorwiththedesiretotalktofieldengineersand technicians.
Knowledgeofwirelesscommunicationsaplus
ITILknowledgeaplus
Job description provided by eClerx.
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