- We’re seeking a future team member for the role of Senior Specialist to join our Production Services Infrastructure Support Analyst team. This role is located in Pune.
- In this role, you’ll make an impact in the following ways:
- Extensive knowledge and working experience in fast paced environment like NetApp-CDOT,EMC - VMAX , Powermax, Pure, XIO, NetApp Storage grid, CISCO MDS, BROCADE
- Provisioning, decommissioning of various distributed enterprise and mid-tier SAN and NAS arrays.
- Experience in handling Major incident calls and drive towards RCA
- Incident/Change and Problem management
- Controlled resolution of incidents, problems within agreed service levels including classification, prioritization and initiation of action, identification and determination of root causes and implement of remedies.
- Ability to work effectively across time zones and geography
- Willingness to work in shifts, weekends and holidays
- Individual contributor with atleast 5+ years of experience
- To be successful in this role, we’re seeking the following:
- API Interaction: Ability to work with REST APIs to integrate tools and automate storage management consoles.
- Scripting and Programming Languages: Proficiency in Python for storage automation, API interaction, and creating libraries.
- Performance Monitoring: Using AI-driven tools to automate capacity management, troubleshoot incidents.
- Automation of BAU Tasks: Working experience in automating tasks such as LUN provisioning and decommissioning.
- Experience in AI solutions.
Job description provided by BNY.
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