Deputy Client Services Manager W/M – Bezannes

THE POSITION

• Our Operations Department is recruiting a new Deputy Client Services Manager (W/M) on a permanent contract (CDI).
• Working closely with the other Department Managers, you will join a supportive and proactive team at our Bezannes site.
• As part of this opportunity, you will play a key role in steering operational activities, managing teams, and contributing to structuring projects within the Henner Group.
• If you decide to join us, your main responsibilities will include:

• Team Management & Leadership:

• Coordinating, relaying, and embodying key messages communicated by senior management
• Leading management unit steering meetings (MVP meetings, briefings, etc.)
• Managing the teams under your direct responsibility (one-to-one meetings, performance follow-up, skills development, etc.)
• Preparing and conducting annual performance reviews
• Assessing team members, monitoring their development, and supervising support plans approved by management

• Operational Performance Management:

• Defining and monitoring the team’s daily objectives
• Organizing activities according to forecasts and targets
• Ensuring compliance with internal processes and providing regular reporting
• Producing operational performance reports for the Head of the Management Unit
• Ensuring performance indicators are met (deadlines, productivity, service quality, etc.)

• Client Portfolio Management:

• Providing clear and proactive responses to requests from sales teams and HR contacts
• Promoting Henner’s management expertise and improving the client experience
• Supervising complaints and ensuring customer satisfaction

YOUR PROFILE

You have initial experience in team coordination and/or people management and are recognized for your ability to supervise, support, and help your team members grow. You bring meaning to collective work, celebrate successes, and support improvement areas through a sustainable skills development approach.

As a committed team leader, you are able to unite teams around common objectives, organize activities methodically, and manage unexpected situations with responsiveness. You naturally connect strategic priorities with day-to-day operational execution, always keeping the collective mindset in focus.

Rigorous and structured, you prioritize efficiently, propose practical solutions, and actively contribute to continuous process improvement, with a strong focus on service quality and customer satisfaction.

Known for your listening skills, diplomacy, and collaborative mindset, you are a reliable point of contact for your teams as well as internal and external partners.

Finally, you enjoy working in a human, demanding, and supportive environment, and you demonstrate professionalism within a structured and stimulating framework.

WHY JOIN US?

By joining our team, you will become part of a site whose strength lies in the diversity of its clients and activities, as well as the versatility of its teams. You will benefit from a strong culture of collaboration and knowledge sharing within the management team.

You will enjoy all the social benefits offered to our employees, including: Profit-sharing bonus, employee savings plan and pension plan with attractive employer contributions, childcare allowance, meal vouchers, medical teleconsultation services, 12 additional RTT days in addition to paid leave, 100% employer-funded base health insurance coverage.

You will also benefit from a strong work-life balance thanks to our company agreements and flexible work organization, including flexible working hours and remote work options allowing up to 2 remote working days per week, or up to 3 days for employees with disabilities, caregivers, or pregnant employees.

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