Day to Day Tasks
People
- •Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
- •Educate and train managers on HR disciplines to foster productivity and enhance performance
- •Welcome and conduct new team member orientation
- •Oversee maintenance of accurate and up-to-date personnel files and records for all employees
- •Ensure hotel or company hiring standards and applicable laws and regulations are followed
- •Build great relations with outside contacts
Financial
•Help create the Human Resources department budget and control expenses
•Monitor staffing to manage costs
Guest Experience
- •Develop creative ways to inspire and motivate team members to provide guests with a unique experience
- •Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
- •Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
- •Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
- •Ensure compliance with relevant employment laws, policies and procedures
- •Conduct annual HR compliance/standards self-audit
- •Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i
- •Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
- •Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Job description provided by IHG Hotels & Resorts.
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