Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
To assist business unit management in shaping product direction and marketing strategy for Navy Federal's Education Lending portfolio including private in-school loans and student loan refinance products.
Monitor and anticipate industry shifts and make recommendations to ensure business unit's products and services remain well positioned among their competitive sets. Evaluate the portfolio to identify opportunities to improve Navy Federal programs, products, and services. Apply broad functional knowledge and seasoned expertise to improve the performance of product campaigns and initiatives including working with internal and external stakeholders to plan, deploy, and measure the effectiveness of marketing.
Maintain an understanding and advanced knowledge of the functions, processes, and systems of other cognizant business units. Provide training to department staff and business partners. Serve as business lead on complex issues requiring in-depth knowledge of organizational objectives and competing priorities. Lead tasks of considerable impact requiring advanced analysis.
Provide strategic analysis and recommendations to influence key decisions by senior department leadership regarding product offerings, pricing, customer experience, and marketing positioning based on competitive analysis and market trends
Collaborate with Product Marketing to compile/integrate and summarize data and key performance indicators used to create email and other marketing campaign strategies to improve business results
Serve as subject matter expert regarding product functions and how they relate to other products and services
Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
Identify and communicate changing trends as identified through analysis
Ensure effective initiative management from inception through implementation
Build financial forecasts, cost analyses, and Front Office reports to support and facilitate business decisions
Serve as resource for the resolution of complex and/or unique problems
Collaborate with key partners in development and delivery of solutions
Participates in complex interdepartmental initiatives of significant business risk & impact
Leads project teams; assures quality, consistent performance; meets schedules and/or resolves highly technical and complex problems
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Perform other duties as assigned
Advanced knowledge of products, services, processes, requirements, and systems related to the business unit
Advanced knowledge of banking/financial industry trends, products and services
Effective skill in building strategic and execution-focused plans and alliances with partner leadership
Knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Ability to synthesize results of analyses, develop and make recommendations and presents results to solve unique and complex problems
Significant experience in collaborating across organizational boundaries and building partnerships across various functions
Significant experience in leading large projects/initiatives which have business risk and impact
Skill using innovative thinking to solve problems and facilitate the decision-making process
Advanced verbal and written communication skills
Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
Effective skill in the use of PCs and related software packages
Bachelor's degree in Business, Finance, or related field or combination of training, education and experience
Desired Qualifications
- Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
- Significant experience in working with leadership and management in diverse and complex operational environments
- Master's degree in Business, Finance, or related field or combination of training, education and experience
Hours
Monday - Friday, 8:00AM - 4:30PM
Location
820 Follin Lane, Vienna, VA 22180
Job description provided by Navy Federal Credit Union.
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