Service Consultant – Oracle Retail Merchandising System (ORMS)

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers.

OLR India is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise and remain future-ready in a rapidly evolving retail landscape.

The Role

We are looking for an experienced Service Consultant – Oracle Retail Merchandising System (ORMS) to join our Application Maintenance and Support (AMS) team.

In this role, you will provide technical development and support for Oracle Retail applications, working on production issues, enhancements, interfaces, reports, and customisations. You will analyse requirements, develop and test solutions, troubleshoot technical issues, and maintain technical documentation to ensure the stability, quality, and performance of client applications.

You will collaborate with internal teams and clients across different locations, contributing to the successful delivery of technical solutions and ongoing application support.

In this role, you’ll

• Analyse client requirements relating to data conversions, interfaces, reports, bolt-ons, and application enhancements within the technical framework of OLR projects and Oracle Retail products.
• Develop, customise, and maintain high-quality code to meet functional and technical requirements.
• Prepare and contribute to technical specifications based on functional requirements and other project documentation.
• Create and execute unit test plans for your own deliverables and, where required, those of other team members, ensuring solutions meet defined requirements and quality standards.
• Investigate and resolve technical defects and issues, following established tracking procedures and supporting the software development lifecycle (SDLC).
• Prepare and contribute to release notes and deployment packages, coordinating with team leads and project team members to support successful releases.
• Assist with effort estimation, preliminary requirements analysis, and technical solution planning.
• Work collaboratively within distributed teams, meeting agreed delivery timelines and reporting progress to team leads, development leads, onsite leads, and project managers.
• Participate in regular project meetings with local and remote colleagues, providing progress updates and discussing technical challenges. Some meetings may take place outside normal working hours.
• Travel occasionally to client sites or other OLR offices to support project delivery and collaborate with client and project teams.
• Perform additional duties as assigned.

Experience and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in software development, systems integration, or a related technical role, ideally within the retail industry or Retail IT.
• Previous experience in a consulting environment, working with clients and project teams.
• Strong knowledge of Oracle PL/SQL, including the development, debugging, and maintenance of database procedures and code.
• Good knowledge of Pro*C and Unix shell scripting.
• Working knowledge of Oracle Retail Merchandising System (RMS), with familiarity with Retail Sales Audit (ReSA) and Retail Integration Bus (RIB).
• Experience analysing technical requirements, developing and testing solutions, troubleshooting issues, and maintaining technical documentation.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues and deliver effective solutions.
• Good communication and collaboration skills, with the ability to work effectively with clients and geographically distributed teams.
• Adaptability and a proactive approach to managing priorities and meeting project deadlines.

Preferred Skills

• Experience with Oracle Forms and Reports.
• Familiarity with BI Publisher (BIP) and Oracle Business Intelligence Enterprise Edition (OBIEE).
• Knowledge of Oracle Retail Price Management (RPM).
• Experience supporting or enhancing Oracle Retail applications in production environments.

When you join us, you’ll

• Make a global impact by contributing to retail transformation projects across regions.
• Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.
• Grow your career through structured training, professional development, and career progression opportunities.

Benefits You’ll Enjoy

• At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:
• Comprehensive health coverage with medical insurance for you and family
• Life & personal accident insurance
• Generous parental benefits: maternity and paternity leave
• Retirement benefits
• Tax-saving benefits
• Flexible vacation policy
• Learning & development opportunity
• Own your laptop program
• Employee referral rewards for bringing great talent into OLR