Service Consultant – Java Spring Boot (L2)

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers.

OLR India is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise and remain future-ready in a rapidly evolving retail landscape.

The Role

We are looking for an experienced Service Consultant – Java Spring Boot (Level 2) to join our Application Maintenance and Support (AMS) team. This role is suited to professionals with strong technical expertise in Java-based applications, Spring Boot, and application troubleshooting, who are passionate about delivering reliable solutions and supporting critical business applications.

The successful candidate will provide technical and functional support for applications within the Oracle Retail suite and related store systems, investigating complex issues, performing code-level analysis, and implementing effective solutions to ensure application stability, performance, and timely incident resolution.

In this role, you’ll

• Provide Level 2 Application Maintenance and Support (AMS) for Java-based applications.
• Monitor applications to proactively identify, investigate, and resolve production issues.
• Analyze and troubleshoot complex application issues, identify root causes, and implement permanent solutions.
• Support incident, problem, and change management processes, ensuring timely resolution in line with agreed service level agreements (SLAs).
• Perform application enhancements, bug fixes, code analysis, and minor development activities as required.
• Develop, maintain, and troubleshoot applications using Core Java, Advanced Java, and Spring Boot.
• Analyze application logs, debug code, and investigate application behaviour to identify and resolve technical issues.
• Collaborate with development, testing, infrastructure, database, and business teams to resolve complex incidents and support application improvements.
• Participate in production deployments, release activities, and post-deployment validation.
• Prepare and maintain technical documentation, support procedures, and knowledge articles.
• Ensure application availability, stability, and performance in accordance with agreed service level agreements (SLAs).
• Participate in on-call or rotational support activities, as required.

Experience & Qualifications

• 3+ years of experience in Java application support, Application Maintenance and Support (AMS), software development, or production support.
• Strong hands-on experience with Core Java and Advanced Java, including developing, maintaining, and troubleshooting Java-based applications.
• Practical experience with Spring Boot and Spring-based applications.
• Good understanding of REST APIs, web services, and application integration.
• Good knowledge of SQL and relational databases, including the ability to write, analyze, and troubleshoot SQL queries.
• Experience in application debugging, code-level investigation, production support, and root cause analysis.
• Strong understanding of application logs, error handling, exception management, and troubleshooting techniques.
• Familiarity with Git, Maven/Gradle, CI/CD pipelines, and application deployment processes.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve technical issues independently.
• Good communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Preferred Skills

• Experience working in an ITIL-based support environment, with familiarity with incident, problem, and change management processes.
• Knowledge of Linux/Unix commands and application servers.
• Experience with monitoring tools, performance analysis, and application troubleshooting in production environments.
• Familiarity with automated testing and software quality practices.
• Experience with Oracle Retail applications or related retail systems, such as POS, e-commerce, inventory management, order management, pricing, promotions, or supply chain solutions.
• Experience working in an Agile environment and collaborating with cross-functional teams.
• A proactive approach to continuous service improvement, technical documentation, and knowledge sharing.

When you join us, you’ll

• Make a global impact by contributing to retail transformation projects across regions.
• Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.
• Grow your career through structured training, professional development, and career progression opportunities.

Benefits You’ll Enjoy

• At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:
• Comprehensive health coverage with medical insurance for you and family
• Life & personal accident insurance
• Generous parental benefits: maternity and paternity leave
• Retirement benefits
• Tax-saving benefits
• Flexible vacation policy
• Learning & development opportunity
• Own your laptop program
• Employee referral rewards for bringing great talent into OLR