Workfront Administrator - Specialist

Overview

Skills- Admin Support Workfront

Experience Required: 5+ Years

Location : Bangalore /Hyderabad /Chennai /Gurgaon Shift :2 PM -11 PM (IST)/Day light saving 3 pm - 12 AM (IST)

We are OGS—Omnicom's Integrated Solutions Engine that brings together a global talent community and connected capabilities in data, creative, media, commerce, and technology to build adaptive, future-ready solutions.

We are redefining the global capability center - not as an offshoring hub, but as a true inside edge. OGS is the place where the future is tested, built, and scaled for the world’s most ambitious agencies and clients.

With over 7,000 talented professionals in India, we are proud to be a diverse, inclusive, and collaborative community that thrives on innovation and excellence. Our teams work with some of the world’s most iconic brands, helping them move faster and achieve more—everywhere. We are growing rapidly and looking for passionate individuals to be part of this journey.

Responsibilities

We have an exciting role of Workfront Administrator. You will play a key role in Invoice processing and smooth flow of the process. This might be a great fit if you are result-oriented and excited to be part of a growing team.

User profile management – ensure licenses are appropriately allocated across groups, and whether accounts need to be deactivated and validate appropriate user settings. Conduct quarterly license audits, termination audits and monthly group team audits

Report and dashboard management – create and manage a suite of reports that can be flexibly applied across users through a combination of filters. Create reports and dashboards to support project managers, project teams, and executive leadership. Customize layout templates for different user personas by applying dashboards to enhance the user experience. Quarterly report and dashboard audits

Custom fields and forms management - Create and update custom fields and custom forms to support the various teams using Workfront. Review fields across user groups and identify opportunities to consolidate

Create and maintain standard PMO processes and training documents – define procedures, mapping processes, and creating or maintaining training materials that educate staff on how to apply a process in a Workfront-driven world.

Troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary

Test Workfront beta preview releases and inform executive leadership and the PMO of Workfront Release changes

Project development and management - Create project templates in coordination with the PMO. Conduct quarterly portfolio, program, and project audits

Perform general maintenance and updates of the Workfront system

Create configuration documentation for all internal changes and updates to the Workfront system

Manage assigned roles, user onboarding and offboarding, license management

Subject matter expert on tool(s) by staying current on releases and system functionalities, with a vision on how to leverage improvements for team efficiency

5+ years of direct experience as a Work Management Tool Administration

Experience with setting up and managing integrations between Jira / d365/Workfront and other compatible platforms

Experience implementing/supporting and optimizing Work Management tool(S)software in other organizations

Experience with KPIs for teams and workflows

Project management experience (understand various methodologies)

Highly organized, ability to prioritize, and manage multiple projects

Ability to work independently, managing tasks and projects, and demonstrated ability to follow through and accomplish work and communicate updates in a simplistic way for all level of users

A working knowledge of Workfront Fusion and the Workfront API. Knowledge of the Workfront API drives stronger reporting skills as you become aware of how and where data is stored versus the UI view

Ability to understand and modify text mode columns in Workfront reports.

Adaptability and expertise in handling complex requirements and projects

Ability to consistently achieve results despite obstacles and setbacks

Excellent listening, oral and written communication skills.

Good Time Management and Problem-Solving skills, and the ability to see both the big picture and details of a project.

Must be proficient with Microsoft Office products.

Adobe Certification a plus.

Desirable Skills & Attributes

Workfront Fusion & Workfront API

Finance Operations, D365