Associate Director, Finance Operations - Gap

Location: Chicago, Illinois, United States of America

Agency

Omd

Job Function

Finance

Job Subfunction

Finance Operations

OMD is seeking an Associate Director, Finance Operations to support a high-profile, fast-paced retail client portfolio. This individual will play a critical role in overseeing the financial operations of media campaigns, ensuring accuracy across budget management, campaign actualization, billing, reconciliation, and financial reporting.

Working closely with Media Investment, Planning, Finance, Project Management, and offshore teams, this person will serve as a key connector across functions, driving operational consistency, financial accountability, and timely execution. The ideal candidate is detail-oriented, solutions-focused, and comfortable navigating a high-volume environment where media plans and priorities can change quickly.

This is a highly collaborative, client-facing role for someone who understands the intersection of media investment and finance and can translate complex financial data into actionable insights.

Responsibilities

Financial Operations & Campaign Management

• Oversee the aggregation, validation, and quality assurance of campaign budget data across media channels, ensuring accuracy and consistency across financial reporting and client-facing deliverables.
• Monitor campaign budgets, actualization, and billing activities to ensure alignment between planned investments, in-platform delivery, reported actuals, and client billing.
• Manage the monthly financial close process, ensuring campaign actuals are accurately reconciled and reported in accordance with client-specific fiscal calendar and billing requirements.
• Partner with Finance, Investment, and Reconciliation teams to identify discrepancies, resolve financial issues, and maintain accurate reporting across all campaigns.
• Provide financial oversight and strategic insight to support business decisions impacting both the client and agency.
• Monitor billing and invoicing timelines for media and fees, proactively identifying potential delays and escalating issues as needed.

Media Investment & Reconciliation

• Lead recurring campaign actualization and media clearing meetings, coordinating updates across Investment, Media Reconciliation, Finance, and offshore teams.
• Oversee the clearing process for outstanding media campaigns, ensuring timely reconciliation, compliance, and payment to media partners.
• Partner with investment teams to monitor campaign delivery and financial data within Prisma, identifying discrepancies or potential issues that require attention or action.
• Support vendor invoice reconciliation, ensuring invoices align with media delivery, campaign actuals, and internal financial records.
• Monitor payment timelines and proactively manage outstanding vendor discrepancies, with particular attention to key strategic media partners.
• Collaborate with offshore teams to ensure accurate campaign actualization, timely issue resolution, and seamless coordination across workstreams.

Reporting, Systems & Process Management

• Maintain and leverage financial reporting tools and systems, including Prisma, MediaOcean, DDS, Tableau, and internal budget tracking platforms, to ensure accurate and timely campaign reporting.
• Utilize Tableau dashboards and other reporting tools to validate in-platform investment data against internal financial reports and month-end close documentation.
• Maintain campaign tracking and reporting deliverables, including Proof of Performance, monthly budget tracking, and recurring financial status updates.
• Serve as a primary point of contact for finance-related systems and process inquiries, providing guidance and troubleshooting support across teams.
• Drive adoption and compliance with financial processes, operational guidelines, and best practices across account teams.
• Identify opportunities to improve workflows, reporting accuracy, and operational efficiencies.
• Develop and communicate financial guidelines, templates, and process documentation to support consistency and scalability.

Cross-Functional Partnership & Client Service

• Build strong working relationships across Media Planning, Integrated Investment, Finance, Media Reconciliation, Project Management, and offshore resources.
• Serve as a central point of coordination between cross-functional teams, ensuring clear communication, accountability, and timely resolution of financial and operational issues.
• Partner with account leadership and team stakeholders to establish priorities, manage competing deadlines, and maintain consistent client-facing deliverables.
• Communicate financial updates, risks, and outstanding issues to internal leadership and client stakeholders as appropriate.
• Provide guidance and subject matter expertise on media finance processes, operational best practices, and client-specific requirements.
• Support the implementation of new financial processes and initiatives, helping teams navigate change and resolve challenges.
• 5+ years of experience in media finance, media operations, or financial management within a large media agency environment.
• Bachelor's degree in Finance, Marketing, Business, or a related field, or equivalent professional experience.
• Required: Hands-on experience with Prisma, including the ability to navigate and monitor campaign investment data, identify discrepancies, and partner with Investment teams to address necessary adjustments.
• Working knowledge of MediaOcean and familiarity with media billing and financial tracking processes.
• Experience utilizing Tableau or similar business intelligence platforms to access existing dashboards, analyze data, and monitor campaign performance. Dashboard development is not required.
• Advanced Microsoft Excel skills, including the ability to manage, analyze, and reconcile large datasets.
• Strong understanding of media investment and campaign financial processes across digital and traditional media channels.
• Exceptional attention to detail and a strong commitment to financial accuracy and data integrity.
• Demonstrated ability to troubleshoot discrepancies, identify root causes, and develop practical solutions.
• Strong project management and organizational skills, with the ability to prioritize multiple deliverables and meet tight deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional and offshore teams.
• Comfortable working in a fast-paced environment with evolving priorities, changing media plans, and complex client requirements.
• A proactive, solutions-oriented mindset with the ability to work independently, exercise sound judgment, and escalate issues appropriately.

#LI-DH1

95k-115k

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