Business Process Optimization Analyst

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The Business Process Analyst is an entry-level role supporting efforts to improve business efficiency and customer satisfaction. The analyst assists with documenting workflows, analyzing processes, and helping redesign solutions under the guidance of supervisors and project leaders. This role provides an opportunity to learn Lean Six Sigma practices, gain experience in process analysis, and contribute to cross-departmental improvement projects.

Essential Duties

Process Documentation

Assist in capturing and documenting current-state workflows through interviews, observations, and data review.

Maintain accurate records and repositories of process documentation.

Analysis & Improvement Support

Support process mapping, gap analysis, and root cause identification activities.

Contribute to future-state designs by researching best practices and assisting with recommendations.

Project Support

Provide coordination and administrative support for workshops, Kaizen events, and Lean Six Sigma projects.

Assist supervisors and senior team members in project planning and execution.

Measurement & Reporting

Help track key performance indicators and contribute to project reporting.

Support dashboard creation and maintenance to communicate progress.

Collaboration & Learning

Work closely with supervisors, analysts, and stakeholders to support improvement initiatives.

Actively build knowledge of Lean Six Sigma and process improvement methods.

Travel

This position may require up to 20% travel for training, workshops, or cross-site support.

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Education, Training and Requirements

Associate’s degree in Business, Industrial Engineering, Information Systems, or a related field required; Bachelor’s degree preferred. Lean Six Sigma Green Belt certification preferred; willingness to obtain certification within six (6) months required.

Skills

Strong analytical and documentation skills with attention to detail. Ability to learn quickly and work effectively in a team environment. Good communication skills, both written and verbal. Familiarity with Microsoft Office suite; exposure to process mapping tools (Visio, Lucidchart, Signavio) is a plus.

Experience

Minimum of three (3) years of experience in business analysis, operations, or process improvement preferred. Internship or academic project experience will also be considered.

Other Job Information

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

Minimum

USD $26.25/Hr.

Maximum

USD $43.22/Hr.