Senior Business Process Analyst

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The Senior Business Process Analyst plays a key role in identifying, analyzing, and redesigning business processes across the organization. This position is expected to take on more complex assignments, leading workshops, and providing subject matter expertise in Lean Six Sigma practices. The Senior Analyst partners closely with supervisors and business leaders to deliver sustainable improvements, while also mentoring and supporting junior team members.

Essential Duties

Process Analysis & Design

• Independently lead current-state process documentation and analysis.
• Identify process inefficiencies, gaps, and opportunities for automation or redesign.
• Contribute to future-state solutions that improve efficiency, quality, and customer experience.

Facilitation & Stakeholder Engagement

Facilitate process mapping sessions, workshops, and value stream analyses.

Collaborate with stakeholders to build consensus and drive alignment on process changes.

Project Contribution & Leadership

Take ownership of medium-sized improvement projects or workstreams within larger initiatives.

Ensure deliverables are completed on time, within scope, and with measurable outcomes.

Mentorship & Team Support

Provide guidance, coaching, and peer review for junior analysts.

Share best practices and support team development in process analysis techniques.

Measurement & Reporting

Help develop dashboards, scorecards, and metrics to track performance improvements.

Present findings and progress reports to project teams and leadership.

Continuous Improvement Advocacy

Champion Lean Six Sigma practices across projects.

Actively contribute ideas to improve departmental standards, templates, and toolkits.

Travel

This position may require up to 20% travel for cross-site projects and workshops.

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications

Education, Training and Requirements

Associate’s degree in Business, Industrial Engineering, Information Systems, or a related field required; Bachelor’s degree preferred. Lean Six Sigma Green Belt certification preferred; willingness to obtain certification within six (6) months required. All applicants must be 18 years of age or older.

Skills

Strong analytical, facilitation, and problem-solving skills. Ability to work independently with minimal supervision while also collaborating effectively with cross-functional teams. Skilled in process mapping, gap analysis, and root cause identification. Familiarity in process mapping tools (Visio, Lucidchart, Signavio) and strong Excel/data analytics skills required. Excellent written and verbal communication skills with the ability to present findings and recommendations to stakeholders.

Experience

Minimum of five (5) years of experience in business analysis, process improvement, or operations. Demonstrated success in leading portions of improvement initiatives, facilitating workshops, and mentoring junior analysts.

Other Job Information

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

Minimum

USD $72,000.00/Yr.

Maximum

USD $124,686.00/Yr.