Client Success Manager I

The Client Success Manager I is responsible for ensuring that One Inc clients have a seamless and positive post-go-live experience. As the face of the customer experience, you will oversee and represent operational touchpoints that matter most across Support, Engineering, Product, Payment Operations, and Security/Compliance. You will engage assigned clients through regular Customer Experience Reviews (CXRs), maintain alignment with operational sponsors and stakeholders, and proactively identify opportunities to improve client experience.

This role is responsible for managing day-to-day client relationships, supporting operational success, and helping clients navigate One Inc processes and workflows.