Department: Customer Success Employment type: Full-time Location: Madrid Workplace: Office / on-site with customers, (with up to 2 days home office per week) The Team Lead Customer Success (Madrid) leads our largest CS hub and is a true player-coach. You develop a team of Customer Success Managers while carrying a small book of your own strategic accounts (~25% of your time), so you lead from the front — not from the sidelines.
You are the person your team turns to when an account is at risk: you go into the escalations yourself, you train the team on how to prevent the next one, and you build the processes that make good customer outcomes repeatable. You report to the Head of Customer Success.
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