Director, Global Training and Emerging Services

Overview

Rapiscan Systems, a wholly owned subsidiary of OSI Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities.

The Director of Global Training and Emerging Services will lead a global business focused on provided security-related training and emerging services to aviation regulators, airports, border customs, and government agencies. Reporting to the Executive Vice President of Global Services, this role will drive a scalable, high-margin business with recurring revenues. This role requires a strategic leader with operational excellence who can navigate a complex corporate environment while establishing a global standard for excellence. This individual will play a pivotal role in the company’s training and emerging services business, ensuring it becomes a key driver of growth.

Responsibilities

• Execute the vision and strategy for the training and emerging services business, aligned with corporate goals
• Define market entry and expansion strategies to generate meaningful growth to the business in 3-5 years
• Identify and pursue high-value opportunities within the target customer base
• Create long term customer relationships that ensure recurring revenue streams
• Leverage relationships with key sponsors and partners to drive business growth
• Management of the team to consistently meet or exceed performance metrics & departmental KPIs (both internal and contractual).
• Ensure top line revenue and profitability meets or exceeds established financial targets
• Management of budgets, cost build ups, quoting, invoicing, & receivables
• Deliver sustainable revenue growth & margin expansion to the P&L through new business opportunities and up-selling opportunities across our existing customer base by teaming with others across the business to meet evolving customer needs.
• Work in close collaboration with Sales, Service Sales and Delivery Managers, Sales Operations, and Program Management to grow the business through contract and tender preparation, negotiation, and pre-sales support.
• Oversee the development and delivery of training programs, ensuring quality and consistency
• Implement scalable systems and processes to support growth
• Work with sales, marketing and product teams to align strategies and execution
• Monitor performance against key metrics and adjust strategies as needed
• Develop solutions tailored to diverse customer market needs
• Stay informed on global security trends, regulatory changes to anticipate market needs
• Build the organizational structure, including hiring, onboarding and training of global teams that is efficient and creates growth opportunities for existing customers and employees
• Grow and foster a leadership team with the customer in mind, seeking to maximize ROI and value for our customer base that is in line with current market needs
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• High computer literacy, which involves being able to work with Microsoft packages.
• Excellent analytical, problem solving, self-management, and organizational skills.
• Strong business, financial and P&L acumen
• Well-developed oral and written communication skills and interpersonal skills
• Organizational and time management
• Comfortable in a fast-paced and high-pressure environment

Education and/or Experience

Bachelor’s Degree in Business, Management or related field

10+ years’ experience in customer success oriented roles, leadership experience, including P&L responsibility in related industry

Demonstrated success in growing a business or launching a new business unit

Proven ability to establish and maintain long-term customer relationships

Experience managing global teams and working global markets

Adaptable and resilient in dynamic environments

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for the Security and Healthcare divisions, as well as to external original equipment manufacturer clients for application in the defense, aerospace, medical and industrial markets, among others.