Senior Product Designer

Location: W@H Richland County, SC

Summary

We're hiring a Senior Product Designer to join our Digital Experience team. The work will primarily be for our health insurance portal and app, used by members across the country.

This is a generalist role requiring a breadth of skills. You’ll work closely with the Digital Implementation Lead and others across Digital Experience to translate customer needs, business goals, and product strategy into innovative digital solutions. While your focus will be on design, success in this role will require a working knowledge of the technical systems behind our digital experiences and how they influence what we design.

You'll be involved in projects end to end, from research and user testing to working with stakeholders, developing concepts, prototyping, writing UI copy, supporting developers, and ensuring the final product meets UI standards. You'll also share what you know with the other team members, help elevate our UX maturity, and participate in bringing AI tools into our workflow.

Finalists will be asked to perform a short, on-camera design exercise as part of the interview process.

Preferred Qualifications

• 7 years experience with 2+ years designing transactional consumer-facing products in healthcare, insurance, financial services, or another highly regulated complex domain.
• Ability to work with a product owner and diverse stakeholders to understand and define complex business requirements within legacy technical systems.
• Demonstrated skill delivering high-quality Figma mocks and prototypes with minimal guidance, including responsive layouts, conditional states, documentation, and accessibility requirements.
• Capability for mentoring and reviewing the work of other designers.
• Experience performing UX research and usability testing, as well as turning insights into concrete design decisions.
• Capacity to write user-focused UI copy without a dedicated content designer.

Description

Location: This position is full time (40 hours / week) Monday - Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This position is fully remote.