Director, Sales Strategy & Operations

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations.

Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking an experienced and highly skilled Director of North America Sales Strategy and Operations. The ideal candidate will have a strong background in strategic consulting, extensive operations experience in high tech spanning 15 years, and a proven track record of driving business success through effective Sales Strategy and Operations leadership. This role will be responsible for overseeing all aspects of Sales Strategy and Operations, including forecasting, planning, segmentation, capacity management, deal structure, reporting, and analytics.

In addition, the Director will play a critical role in fostering cross-functional partnerships with Marketing and Product. Exceptional executive and cross-functional teaming skills, along with outstanding written and verbal communication abilities, are essential for success in this role.

KEY RESPONSIBILITIES

Sales Strategy and Operations Leadership: Provide strategic direction and leadership to the Sales Strategy and Operations team, ensuring the efficient and effective execution of sales processes and initiatives.

Consulting Expertise: Leverage previous consulting experience to bring a fresh perspective and innovative solutions to Go to Market (GTM) challenges for Enterprise level customers.

Functional Expertise: Oversee all functional aspects of Sales Operations, including forecasting accuracy, sales planning, customer segmentation, capacity management, deal structuring, and comprehensive reporting and analytics.

Cross-Functional Collaboration: Collaborate closely with key stakeholders in Sales, Finance, Marketing, and Product teams to drive alignment and synergy across these critical functions to enable streamlined execution of GTM motions

Executive Partnership: Develop and maintain strong relationships with executive leadership, providing valuable insights and recommendations to inform strategic decision-making.

Team Building: Build and lead a high-performing Sales Operations team, fostering a culture of excellence, accountability, and continuous improvement.

BASIC QUALIFICATIONS

• Bachelor's degree in Business, Management, or a related field (Master's degree preferred).
• A minimum of 15 years of progressive experience in Sales Operations, with a strong background in consulting.
• Proven expertise in forecasting, planning, segmentation, capacity management, deal structuring, reporting, and analytics.
• Exceptional executive and cross-functional teaming skills, with the ability to collaborate effectively at all organizational levels.
• Outstanding written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Demonstrated leadership experience, including team management and development.

PREFERRED QUALIFICATIONS

The ideal candidate will have extensive experience in GTM strategy and operations, ideally in the cloud computing space

They will have a passion for problem-solving and an ability to think strategically and execute methodically, while identifying the root cause for the identified problems

They should have an aptitude for analytics and data-driven decision-making, and a proven track record of driving successful GTM strategies that include both Product Led Growth and Enterprise Selling motions

Demonstrated willingness to perform basic tasks such as creating analytics and writing communications, while also conducting sophisticated work for Senior Executives

Curiosity about business and customers (why do customers do what they do); customer-focused in running Strategy & Operations

Understanding of various sales tools, how to leverage them effectively, and consult GTM stakeholders on how to properly leverage them to maximize efficiency and selling motions

If you are a strategic thinker with a passion for optimizing sales strategy and operations and driving business growth through cross-functional collaboration, we invite you to apply for this exciting opportunity.

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Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
• Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year

Company-wide hack weeks

Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.