Clinical Applications Specialist

Overview

This position can be filled in Dallas or Austin.

The Clinical Applications Specialist supports the implementation, configuration, and use of practice management (EPM) and electronic health record (EHR), the Patient Experience Platform (PxP) portal applications and LUMA health. The Clinical Applications Specialist works directly with Health Services, Information Technology (IT), Patient Access and Quality and Risk Management (RQM) leadership to configure the NextGen and LUMA health applications based on practice needs.

The Clinical Applications Specialist may also provide assistance with interfaces and ancillary software relating to NextGen. Works closely with Health Services and other staff to ensure smooth and accurate operation of practice management and EHR applications. This position assists in the formulation of procedures and best practices for end-users. Supports the organization’s strategic plan and workplace inclusion initiatives.

Ensures productivity expectations, customer service, and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.

Responsibilities

• Conducts system testing, training development, application integration planning, and onsite support.

High School diploma or equivalent + 5 years of related experience or Associate’s degree + 3 years of related experience or Bachelor’s degree + 1 year of related experience. Related Experience: Direct experience in healthcare EMR management and/or IT application product management supporting electronic records. NextGen EPM and EHR experience preferred. Experience with Windows technical support, troubleshooting and helpdesk support is a plus.

NextGen EPM and EHR Certification preferred.

Healthcare IT certification is a plus.

Agency Standards

Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.

Other

PPGT is an equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law.

We are a drug-free and tobacco-free workplace.

Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster: Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster.

Required Knowledge, Skills, and Abilities

• Must be able to work the organization’s hours of operation. At times, testing and project tasks are required on evenings or weekends.

Essential Physical Requirements/Working Conditions

Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to perceive attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively.

Will have substantial movements of the wrists, hands, and/or fingers. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects. Office and Health Center environment.